Central Resourcing Coordinator

Recruiter: Jayson Coley-Wynters

Closing Date: 9th September

Location: Sheffield Endeavour

PLEASE NOTE THIS IS A 12 MONTH FTC ROLE

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Why this job matters

The purpose of the Field Services Central Resourcing Co-ordinator is to engage with our Field Engineers, Engineer Managers and Project Management teams to ensure day to day resource allocation for our large project rollouts. This could be ensuring our Engineers have the necessary kits ordered to stores and warehousing teams, the right people are ready and equipped to be onsite and ready to deliver for our customers.

With over 100 live projects running at any one time you and the team sharing this workload will have outstanding organisational skills, confident and personable stakeholder management to ensure you deliver exceptional resource coordination in a fast paced and complex environment. You’ll be responsible for BAU and non-BAU work which will be reviewed and resourced by yourself up to 90 days in advance by either using direct field labour or 3rd party to ensure the unit meets its service targets on Right First Time (RFT) and Net Promoter Score (NPS). They will also take ownership of absence requests for field in line with agreed thresholds and ensure the correct shrinkage levels are met.

What you'll be doing

• You’ll be responsible for managing field capacity for all Field Service tasks in line with agreed product lead times / SLA’s. To ensure field resource is optimally matched to meet both provision and repair demand requirements. To create resource deployment plans which maximise field utilisation and profitability to ensure customer and business commitments are met, as well as managing leave groups for the field.
• Manage customer escalations/expedites by utilising all resourcing solutions
• Jeopardy manage capacity resource issues in line with book/skill/product closure dates
• 3rd party resource management
• Highlight any recurring and/or growing gaps between customer demand and Field capacity/skills to all stakeholders
• Effectively deploy Field resources to ensure maximum utilisation and efficiency
• Work in a collaborative way that ensures the availability of resources within agreed lead times
• Carry out root cause analysis of failures within field / control.

The skills and experience you will need

• Experience with the Microsoft Excel
• Strong stakeholder management skills
• Good communication skills – written and verbal
• Experience in capacity and resourcing planning
• Solid problem-solving ability
• Product knowledge would be an advantage but not essential

Whats in it for you

• Discounted BT Broadband, TV & mobile packages, and BT products
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience. ​

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.