QA Engineering Professional

Job Description

Working Style: 3 days a week in office, 2 days from anywhere

Why this job matters

We are looking for a QA Engineering Professional who has experience in manual software testing, ideally of User Interfaces.

You will be joining BT's Networks 999 team within voice services platform.

The key propose of this role is to test the systems used by the end users for the handling/support of 999, OA/DA and Relay calls.

What you’ll be doing

• Planning and execution of tests for software releases focusing on User Interfaces
• Defining, producing and maintaining test scripts.
• Responsible for inputs to all the test strategies and test schedules in their area of expertise, applying tailored/established test best practices depending on the needs of the project.
• Responsible for the execution, management and reporting of testing activities within the area of expertise.
• Owning, recording and managing problems/defects through to a satisfactory conclusion.
• Supporting and maintaining the availability of test equipment, including the building/upgrading of equipment needed to carry out the role.
• Supporting other members of the Test team as necessary to ensure team targets and objectives are met
• Is able to work with limited supervision and is proactive in approach to finding solutions and escalating when all other channels are exhausted.
• Conducting peer review
• Responsible for the constant improvement of the quality of testing being undertaken in their area of expertise and within the wider testing function.

What you'll bring

Mandatory

• Experience of telecoms software and application testing (understanding and reviewing requirements, test scope, test case writing and execution, test reports)
• Strong problem solving skills to ascertain where problems may lie.
• Disciplined and organised defect management skills
• Strong team worker who is able to work and deliver under minimal supervision

Nice to have

• A knowledge of the call handling systems would be advantageous
• Ability to use basic Microsoft Office applications – Teams, Outlook, Word, Excel, SharePoint
• Software engineering development for test tool development.
• Any accreditation or training in Software Testing.

What's in it for you

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.