BT Business • UK Wide, United Kingdom

Product Specialist, SMB Security

Salary:  Competitive

2 days/week at home

A little flex time

Job Description

Closing Date: June 16th

Locations: Birmingham, Bristol, London, Manchester

Why this job matters

The key purpose of this role is help build BT’s SMB Security portfolio and increase our presence and market-share in the UK. This is to support BT Security’s revenue growth ambitions before 2030 and beyond.

There is a significant opportunity in our UK domestic market unit to grow our security business and offer customers peace of mind. This role enables the launch of managed security services to be sold as either a standalone product or as part of a solution, integrated with fixed or mobile connectivity.

You will influence and directly input to our security roadmap for our small to medium sized customers, ensuring alignment into the wider UK Managed Security Services portfolio; and engaging with stakeholders across different channels, including Consumer. To do this, this role will importantly also include working with security partners / vendors and ensuring our existing portfolio continues to grow successfully.

The scale and pace of Security's growth ambitions require continued focus on the development of innovative initiatives and processes that push us beyond BAU; and empower us to meet our MTP and go beyond. With Security as a major growth engine of BT Group and a core part of BT’s 2030 ambition, and in this role you'll be front-and-centre to defining and enabling BT Security’s current and future success.

What you’ll be doing

• Be the subject matter expert; including competitive landscape tracking and customer insights generation, with a view to keeping BT security as a market leader.
• Input to 5 year portfolio strategy and annual planning.
• Decision maker for the portfolio including; launch, in-life, withdrawal and refresh product activities

• Business case development & approval, market based pricing, customer and vendor contractual documentation.
• Manage CAPEX and OPEX budgets in line with business approval, tracking spend against forecast.
• Define roadmap and launch products to time, quality and budget, following C2M process and adoption of agile methodologies.

• Ensure portfolio, service and features are built in a scalable way to sell and support at significant volume, without manual intervention, owning and influencing every step in the e2e customer journey for optimised sales.
• Look at digital transformation and use of digital to boost sales for small business security.
• Closely work with broader stakeholders to integrate security more closely into our connectivity services (fixed and mobile); and launch portfolio onto new strategic system stack.

• Identify and define value add managed service to differentiate BT product from competition, add proposition stickiness and enhance margin.
• Production of sales and customer collateral to maximise sales opportunities, and support of associated bids.
• Simplification of lead to cash, service delivery and assurance processes for products in-life, improving customer experience, optimising BT efficiency and reducing cost.

Experience Required

• Knowledge of the UK Security Market, particularly an understanding of Small Businesses operations and buying behaviours.
• Product Management, managed service and relevant commercial experience, spanning both new market launches (using both waterfall and agile methodologies) and in-life maintenance.
• Commercial acumen: Strong financial literacy and the ability to develop and present a Business Case, Market Based Pricing and heavily lead vendor contract and commercial negotiations.
• Ability to translate customer and market demand into product development and user experiences decisions, inc. requirements, and user stories. Plus using competitive analysis and customer insights to influence and validate portfolio plans.
• Track record of meeting commitments to tight timescales.
• Third party relationship management e.g. vendor management.

Benefits Include

• Annual on target bonus up to 10%
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling services, access to physiotherapy
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

What happens next?

This advert closes on June 16th, after which the hiring manager will review all applicants.

Interested? Don’t miss out. Click apply now and submit your details.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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