Product Owner, Contract Management Evolution

Job Description

Closing Date: Monday 15th June 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

The Product Owner, Contract Management Evolution (CME) plays a key role in transforming BT’s contract management capabilities, driving the shift from manual, fragmented processes to a more digital, efficient and scalable end-to-end model. You will be responsible for delivering improvements across the full contract lifecycle — from initiation through to obligations management, change, renewal and closure — ensuring processes, data, controls and tooling are aligned to business needs and deliver measurable value.

Operating as a delivery-focused Product Owner, you will work closely with stakeholders across Legal, Digital, Commercial, Data, Security and wider business units to translate complex requirements into clear, prioritised backlog items. This is a highly collaborative role within a large-scale transformation programme, where you will manage dependencies, unblock delivery, and ensure strong governance, auditability and data quality are embedded throughout. You will also play a key role in driving adoption and supporting the development of future contract management capability across the organisation.

What you’ll be doing

• Own and deliver Contract Management Evolution outcomes across process, data, controls, tooling and adoption

• Lead delivery of end-to-end contract lifecycle capabilities, from contract initiation through to renewal and closure

• Define and manage the product roadmap and backlog, ensuring clear prioritisation aligned to business value

• Manage dependencies across Contract Management, Legal, Digital, Data, Security and suppliers to enable successful delivery

• Translate stakeholder requirements into user stories with clear acceptance criteria, ensuring traceability through to release

• Ensure strong governance, auditability and data quality are embedded, while driving business readiness and adoption for each release

Own and deliver Contract Management Evolution outcomes across process, data, controls, tooling and adoption

Lead delivery of end-to-end contract lifecycle capabilities, from contract initiation through to renewal and closure

Define and manage the product roadmap and backlog, ensuring clear prioritisation aligned to business value

Manage dependencies across Contract Management, Legal, Digital, Data, Security and suppliers to enable successful delivery

Translate stakeholder requirements into user stories with clear acceptance criteria, ensuring traceability through to release

Ensure strong governance, auditability and data quality are embedded, while driving business readiness and adoption for each release

Essential Skills / Experience

• Proven experience as a Product Owner, including backlog ownership, prioritisation and value-based delivery

• Ability to translate strategic objectives into actionable delivery plans and user stories

• Strong stakeholder management across complex, matrixed environments

• Experience working in agile delivery environments (e.g. Scrum, Kanban)

• Strong commercial acumen, including understanding of P&L drivers and value trade-offs

Proven experience as a Product Owner, including backlog ownership, prioritisation and value-based delivery

Ability to translate strategic objectives into actionable delivery plans and user stories

Strong stakeholder management across complex, matrixed environments

Experience working in agile delivery environments (e.g. Scrum, Kanban)

Strong commercial acumen, including understanding of P&L drivers and value trade-offs

Desirable Skills / Experience

• Experience in contract lifecycle management or transformation programmes

Experience in contract lifecycle management or transformation programmes

• Strong requirements engineering capability (user stories, acceptance criteria, traceability)

Strong requirements engineering capability (user stories, acceptance criteria, traceability)

• Experience embedding governance, controls, auditability and data quality

Experience embedding governance, controls, auditability and data quality

• Good data literacy, including understanding reporting needs and metrics

Good data literacy, including understanding reporting needs and metrics

• Experience supporting change, adoption and business readiness activities

Experience supporting change, adoption and business readiness activities

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.