Process Specialist

Job Description

Job Req ID:58642

Posting Date: 26-May-26

Function: Digital Change

Location: Bangalore

Salary: Competitive

About the role

The Digital Change Journey involves crafting, implementing and ensuring the adoption of change across Digital to ensure that it becomes and enabler of BT driving change across both the ‘What’ and the ‘How’. The Digital Change process design and improvement specialist will lead initiatives to review, improve and design processes to drive effectiveness in execution and ensure it is easy to get things done.

What you’ll be doing

For initiatives across the Digital Change journey and Digital, provide process improvement expertise and frameworks.

Lead process improvement projects, bringing together cross-functional teams capitalising on opportunities and achieving targeted performance improvements.

Champions, continuously develops and shares with team knowledge on emerging trends and changes in Process Design & Improvement.

Ensures the identification and assessment of new process improvement and transformation opportunities, partnering with process owners and stakeholders to scope opportunities, define problem statements and objectives, and structure projects and teams.

Participates in projects through planning, execution, engagement, documentation, and monitoring of project/programme work.

Executes testing of processes against aligned specifications, organisational standards, architecture and methods, and makes recommendations for process/procedural improvement.

Identify and remove obstacles to deliver transformation objectives, using escalation paths where necessary.

Role model the BT behaviours and being an active advocate and champion of the Digital cultural change activity.

Essential Skills / Experience

Process design and improvement expertise. 2 to 5 years experience of, process management and continuous improvement methodologies.

Excellent stakeholder management and relationship building

Communication: strong presentation and communication skills; able to translate complex topics into simple and meaningful messages.

Collaboration: ability to work effectively in a dynamic and sometimes ambiguous environment.

Project management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.