Change Specialist

Job Description

Job Req ID : 58737

Posting Date: 26-May-256

Function: Digital Change

Location: Bangalore

Salary: Competitive

About the role

The Digital Change Journey involves crafting, implementing and ensuring the adoption of change across Digital to ensure that it becomes and enabler of BT driving change across both the ‘What’ and the ‘How’. The Digital Change business change specialist will provide the change management strategy, framework and practices to ensure that changes can be followed and embedded by colleagues in a positive and engaging way minimizing change fatigue and maximizing the success of the change. These initiatives are integral components of the overall Digital Change Programme.

What you’ll be doing

For initiatives across the Digital Change journey and Digital, provide change management expertise and frameworks:

1. Working with the Unit/Project stakeholders to develop structured and scaled change management plan that maximises employee adoption and usage for key transformation and Digital change initiatives
2. Work collaboratively across teams to ensure necessary sponsorship and commitment.
3. Work across teams to execute the change plan and track success of change initiatives and timely delivery of value, recognising when to pivot and change course if results are not being realised.
4. Apply demonstrated change frameworks such as Prosci
5. Carry out stakeholder mapping and impact assessments as part of developing a bespoke change approach to the project.
6. Deliver transformation communications and storytelling.
7. Lead in-project engagement initiatives through change champions forums.
8. Identify and remove obstacles to deliver transformation objectives, using escalation paths where necessary.
9. Role model the BT behaviours and being an active advocate and champion of the Digital cultural change activity.

Essential Skills / Experience

• Change management expertise. 2 to 5 years experience of change management, process management and continuous improvement methodologies.
• Excellent stakeholder management and relationship building
• Communication: strong presentation and communication skills; able to translate complex topics into simple and meaningful messages.
• Collaboration: ability to work successfully in a dynamic and sometimes ambiguous environment.
• Project management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.
• Coaching experience and systemic cultural change experience desirable but not essential.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.