Principal Business Consultant

Location: London

About the role

We are building something fundamentally different.

Advisory OS is not a consulting methodology, a knowledge repository, or an AI initiative. It is a cognitive operating system for advisory services which combines:

• Consulting methods
• Organisational knowledge
• AI-enabled workflows
• Human expertise
• Governance and assurance
• Commercial attribution

into a single, repeatable operating environment.

The role will be responsible for designing, codifying, evolving and governing this operating system. This role sits at the intersection of consulting, operating model design, knowledge management, AI, organisational architecture and systems thinking.

The successful candidate will translate expert thinking into scalable structures, workflows and methods that can be used repeatedly across advisory and consulting engagements.

The objective is simple:

Convert consulting from a people-dependent craft into an institutional capability that improves with every engagement.

What you’ll be doing

Operating System Architecture
Design and evolve the Advisory architecture including: Pattern catalogues, Method packs, Workflow definitions, Assurance mechanisms, Knowledge structures, Governance models, AI-enabled delivery journeys.

Create operating artefacts which are practical, scalable and directly usable by practitioners.

Consulting Method Design
Codify expert consulting thinking into: Playbooks, Decision trees, Diagnostics, Frameworks, Hypothesis models, Red-team processes, Evidence standards.

Move the organisation from templates and slideware toward a reusable intellectual architecture homed in AI and accessible by all, with usage governed and attributable.

Knowledge Architecture
Design and maintain: Knowledge taxonomies, Metadata structures, Version control approaches, Knowledge lifecycle processes, Knowledge quality controls.

Ensure organisational knowledge remains trusted, curated and reusable.

AI Workflow Design
Work with Consulting, Data, Security and Technology teams to develop AI-enabled workflows across: Retrieval, Analysis, Verification, Challenge, Synthesis, Learning capture.

Ensure AI augments rather than replaces professional judgement.

Experimentation and Continuous Improvement
Establish a culture of learning through: Pilot design, Workflow testing, Adoption measurement, Outcome assessment, Continuous refinement.

Operate with a product mindset rather than a project mindset.

Advisory Practice Development
Work closely with the Director – BT Advisory, senior Mission Advisersand the Advisory community, consultants and technical experts to: Capture tacit expertise, Identify repeatable patterns, Improve methodologies, Strengthen proposition development.

Support the creation of new consulting and advisory capabilities and propositions.

Key Deliverables During First 12 Months

The successful candidate will help establish:

Advisory Foundation: Pattern Library, Method Pack Library, Consulting Taxonomy, Knowledge Standards
AI Services Foundation: Retrieval workflow, Verification workflow, Challenge workflow, Learning capture workflow.
Mission Adviser Toolkit: Competency model, Delivery lifecycle, Assurance model, Advisory playbooks.
Governance Foundation: Knowledge governance, Pattern governance, Quality assurance framework, Adoption measures.

Essential Skills / Experience

• Significant experience in management consulting, business transformation, organisational design, strategy, operating model design or advisory services.
• Proven ability to create and improve methodologies, frameworks and ways of working, not just apply existing ones.
• Strong systems thinking with experience in process, service or operating model design.
• Experience building organisational capabilities, knowledge frameworks, communities of practice or learning ecosystems.
• Practical understanding of Generative AI and its application within professional services, knowledge management and workflow design.
• Excellent stakeholder management skills with the ability to influence senior leaders and build credibility across diverse teams.

Desirable Skills / Experience

• Strategic thinking with the ability to translate vision into scalable operating models and organisational capabilities.
• Strong analytical, problem-solving and critical thinking skills.
• Ability to design repeatable methods, frameworks, playbooks and knowledge assets.
• Experience driving organisational change, adoption and continuous improvement.
• Skilled at balancing innovation, governance and commercial outcomes.
• Comfortable operating in ambiguity and building new capabilities from the ground up.

You'll thrive in this role if you:

• Think in systems rather than silos.
• Turn complexity into clear, practical solutions.
• Challenge assumptions constructively.
• Balance strategic thinking with hands-on delivery.
• Enjoy creating something new and shaping long-term organisational capability.

Our Package

• 15% on target bonus
• Private health care
• Car allowance
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.