PMO Change Professional

About the role

Own and operate the end-to-end coordination and control of change requests, ensuring changes are tracked, governed, and delivered in line with defined processes, with strong focus on data quality, compliance, and lifecycle progress.

What you’ll be doing

• Managing and governing change requests from intake through to closure.
• Maintaining accurate change records and tracking progress, risks, dependencies, and milestones.
• Supporting governance forums with reporting, documentation, and insights.
• Ensuring compliance through quality assurance checks, approvals, and governance controls.
• Escalating risks, issues, and delivery concerns to support successful outcomes.
• Coordinating the handover of approved changes into delivery teams, ensuring readiness across scope, resources, timelines, and commercials.
• Producing management information to provide visibility of change performance and delivery status.
• Supporting audit and assurance activities through effective record keeping and governance adherence.

Essential Skills / Experience

• Experience supporting or managing change control processes within a PMO or delivery environment
• Strong understanding of governance, reporting, and lifecycle tracking (intake → approval → delivery → closure)
• Experience maintaining change trackers / systems of record with high data accuracy
• Ability to manage and coordinate multiple concurrent changes with strong attention to detail
• Experience supporting governance forums and preparing documentation (e.g. approvals, artefacts, reporting)
• Strong stakeholder engagement skills, working with Delivery PMs and wider project teams
• Good analytical skills with ability to identify risks, gaps, and escalate issues
• Strong organisational skills with a focus on process compliance and quality assurance

Desirable Skills / Experience

• Experience working in a structured change management or contract delivery environment
• Exposure to commercial or financial elements of change (e.g. proposals, cost tracking, billing inputs)
• Experience supporting process improvements or embedding new governance controls
• Relevant PMO / project qualification (e.g. PRINCE2, P3O, MSP)

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.