Platform Tooling Support Professional

Job Description

External Posting End Date: 31JULY2024

This position requires Security Clearance (SC). To be eligible for SC, candidates must have lived and worked in the UK for a minimum of five years.

Why BT?

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours?

Why this job matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.

To Support and deliver tooling platforms and services to EMS customers in line with business standards and processes. The role is primarily focused at pro-active and re-active activity to ensure continual service delivery and improvement to our customers.

The role requires a skilled tooling engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Key Responsibilities

• Manage Investigations allocated by Tools Manager.
• Installation, configuration (including Networking), administration and Troubleshooting, as well as deployment and management of VMs.
• Attend technical meetings, change advisory boards, service reviews when required
• Leverage application APIs for tooling integration
• Create and maintain technical documentation, including process procedure and work instructions, following the internal quality framework

Skills required for the job

• Knowledge and proven skill with at least one major server operating system (UNIX/Linux or Windows Server): good working knowledge of Windows Server and VMware
• Ability to provide detailed and consumable documentation around best practices for deployment of tooling applications, automation.
• Good knowledge and experience of working with HTML, Python, Javascript, MySQL, XML, REST, SOAP, Powershell.
• High levels of understanding of complex services, aligned to ITIL service management certification.
• SC Clearance

Experience you would be expected to have

• Experience of network change implementation in support of incident resolution or project work
• Experience of working collaboratively with suppliers
• Experienced in operating to ITIL methodologies
• Experience in the development of operational procedures, processes and scripts
• Experience of creating recovery, test and implementation plans.
• Experience of ITSM e.g. ServiceNow
• VMware vCenter 7 experience

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

This position requires Security Clearance (SC). To be eligible for SC, candidates must have lived and worked in the UK for a minimum of five years.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.