Platform Product Manager - BT Pay

Hybrid 3 days a week together out of our London, One Braham office (flexible 2 days remote wherever).

About the role

Payments are at the heart of BT’s customer experience, supporting millions of transactions each year across BT, EE, Plusnet and Openreach. BT Pay is our strategic payments platform, providing the shared capabilities that enable our brands and services to take payments securely and reliably at scale.We’re looking for a Platform Product Manager to help develop those capabilities. You’ll work closely with engineering teams and the products that depend on BT Pay to understand their needs, shape platform priorities and make it easier for teams to integrate with and use the platform.

This role offers the chance to work on a platform with significant reach and technical complexity. You’ll contribute to decisions about its APIs, payment services and operational performance, balancing new capabilities with security, resilience and the needs of existing users.At BT, we believe diverse teams create better products. We’re committed to building an inclusive environment where everyone can thrive, so if you’re excited about this role but don’t meet every desirable requirement, we’d still love to hear from you.

What you’ll be doing

• Owning and evolving the roadmap for BT Pay capabilities, informed by the needs of teams using the platform, technical priorities and the wider payments strategy.
• Working with engineering and architecture to define requirements for APIs, integrations, payment services and supporting tools.
• Understanding how teams use the platform, identifying friction in integration, onboarding and day-to-day operation, and prioritising improvements.
• Managing and prioritising the product backlog, making clear trade-offs between new capabilities, technical health, security, resilience and regulatory needs.
• Defining what success looks like for platform changes and using data such as adoption, reliability, transaction performance and support demand to guide decisions.
• Working with engineering, operations, security, risk and delivery teams to take capabilities from discovery through launch and continuous improvement.
• Maintaining clear documentation and communicating platform changes so teams can adopt new capabilities with confidence.
• Supporting the migration of payment services onto BT Pay and the retirement of legacy capabilities.

Essential Skills / Experience

To be successful in this role, you’ll bring:

• Product management experience taking digital or technical products from discovery and prioritisation through delivery and ongoing improvement.
• The ability to work closely with engineers and architects, understand technical constraints and turn complex needs into clear product priorities and requirements.
• Experience managing a roadmap and backlog in an Agile environment, making practical trade-offs and explaining decisions to stakeholders.
• A data-led approach to understanding product performance, identifying problems and measuring the impact of improvements.

Desirable Skills / Experience

• API products, developer platforms or shared services used by multiple teams.
• Payments, fintech, financial services or transaction processing.
• Platform integration, onboarding and adoption.Security, resilience, observability or operational performance in a regulated environment.
• Modernising legacy systems or migrating services to a new platform.
• Discovery, workshop facilitation and translating technical or user needs into product requirements.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.