Personal Assistant to Managing Director

Job Description

Hybrid 3 days a week together out of our London, One Braham office (flexible 2 days remote wherever).

Why this job matters

At BT Digital, we’re passionate about creating a future where everyone can thrive. As a Personal Assistant to a Managing Director, you’ll be at the heart of our mission—helping to deliver innovative digital solutions that make a real difference for our customers and communities.

We believe our strength comes from our diversity. We’re committed to building a team that reflects the communities we serve and welcome applications from everyone, regardless of background or life experience. If you need adjustments to the interview process or flexible working arrangements, just let us know—your needs and wellbeing are important to us.

What you'll be doing

• Providing proactive, high-quality support to senior leaders, making sure their days run smoothly and their priorities are met.
• Managing complex diaries and travel plans, building strong partnerships and understanding what makes each leader tick.
• Embracing change and championing new ways of working, using digital tools and collaboration apps to make life easier for everyone.
• Preparing meeting papers, agendas, and presentations, ensuring everything is ready so our leaders can focus on what matters.
• Building relationships across the business and beyond, acting as a friendly and reliable point of contact.
• Handling sensitive information with care, always maintaining confidentiality and trust.
• Supporting new team members, helping everyone feel welcome and included from day one.
• Taking initiative, anticipating needs, and finding creative solutions—whether that’s managing priorities, solving problems, or supporting special projects.

The skills and experience you’ll bring

• Experience as an Executive or Personal Assistant supporting senior leaders (Managing Director level), with a proven track record in complex diary and travel management.
• You’re diplomatic, discreet, and trusted with sensitive matters—confidentiality and integrity are second nature.
• A self-starter who thrives in a fast-paced environment, responding quickly and using initiative, while knowing when to seek guidance.
• A natural relationship builder, with a professional presence and the ability to influence outcomes through others.
• Outstanding written and verbal communication skills, able to make complex information clear and accessible for everyone.
• Digitally savvy: a power user of Office 365 and collaboration apps, experienced in setting up and managing Microsoft Teams channels and OneNote, and confident with internal systems and governance.
• Highly organised, with a strong grasp of detail, deadlines, and structured problem-solving.
• Committed to continuous learning and personal growth, always looking for ways to improve and develop.

Benefits

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.