In Life SME

Job Req ID: 62349

Posting Date: 8th September 2026

Function: HR

Location: Bristol

Salary: £31,937

About the role:

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high-quality support with outstanding colleague experience. Using data analysis to perform an Insight led service for our stakeholders and colleagues, to improve process though a continuous improvement lens.

Our aim is understanding our colleague’s priorities and use our knowledge & experience to create the right solutions for them. You will be a trusted colleague by providing a consistent and high-quality service while being flexible to work across boundaries. You will also be seen as a coach to our HR Support teams in geographical locations, as well as support to your Team Leader, including supporting to resolve any escalations.

What you’ll be doing:

• Drive operational success through insight led analysis.
• Driving improvement and change; apply root cause analysis approach.
• Review current processes to identify and highlight continuous improvement opportunities to implement across workstreams.
• Monitor standards through quality checking, calling out where there are shortcomings and work on solutions to prevent this in the future.
• Mentoring and coaching colleagues to deliver a great service.
• Inclusive view when leading change.

Essential skills/experience:

• Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems.
• Continuous Improvement: Continually look at ways of improving process and procedures within the HR Function, enabling a more seamless experience for our colleagues.
• Problem Solving & Communication: Ability to unpick complex issues, identify the cause and propose a solution with the ability to clearly articulate advice/resolution in a way that our customers will understand written and verbally.

Desirable skills/experience:

• Confidentiality: Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community
• Colleague Experience: Delivering a service which goes above and beyond our colleagues’ expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way & putting the need of our colleagues first. Be a trusted advocate through building rapport and providing honest and professional HR expertise.
• IT Competency: Able to learn/pick up how to use internal systems as there are a variety of systems to use within the role.
• Knowledge Retention: Ability to understand and retain a large breadth of HR process & policy.

Our package:

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.