Health & Wellbeing Team Member

Job Req ID: 60863

Posting Date: 21/07/26

Function: Health, Safety & Wellbeing

Location: Birmingham : Snowhill

Employee Type : Part Time

Salary: £31,937.00 Pro Rata

About the role

We care about our people and we take a positive approach to their health and wellbeing. We also believe that health and wellbeing are critical contributors to our future commercial success. Our goal is to help build a team of fulfilled, safe, happy and healthy employees in a culture where everyone can thrive.

The Health and Wellbeing team is a specialist team with responsibility for H&W programmes, globally. The purpose of the Health and Wellbeing Team is to promote and protect the overall H&W of BT people. We achieve this by developing: H&W vision and direction, group KPIs, policy, frameworks, and minimum standards; by providing expert advice, guidance and support; and by undertaking or commissioning independent assurance activities.

The role holder is responsible for providing specialist administrative support for BT’s Occupational Health and Wellbeing Team and delivery of key processes, giving appropriate advice to the business (colleagues, line management, HR) and working with other CofE’s to enhance the health and wellbeing of employees and promote safe working practices.

What you will be doing

• Manage a range of occupational health and wellbeing processes from referral through to completion.
• Provide advice, guidance and signposting to employees, managers and HR colleagues.
• Coordinate Health Surveillance programmes including Hand Arm Vibration Syndrome, Noise, Aerial Rigger, Airside Driver, Forklift Truck (FLT), Confined Space, Emergency Response Team, Chauffeur and Seafarer Assessments.
• Manage pre-placement health screening referral outcomes and ensure timely progression of cases.
• Support medical retirement processes, including indicative advice, definitive opinions and appeals.
• Manage industrial injury and extension to sick pay claims.
• Support pension-related health cases, including child incapacity claims and early payment of deferred pension benefit applications and appeals.
• Process Data Subject Access Requests (DSARs), litigation requests and other confidential medical record requests.
• Manage complex occupational health cases, ensuring accurate records and timely communication with stakeholders.
• Work closely with colleagues across BT, HR, occupational health providers and other specialist teams to deliver effective services.
• Identify opportunities to improve processes and contribute to projects, campaigns and continuous improvement activities that enhance employee health and wellbeing.

What you'll need to succeed

Essential

• Handles sensitive and confidential information with discretion and professionalism.
• Communicates effectively and builds positive working relationships with employees, managers and stakeholders.
• Organises and prioritises a varied workload, balancing competing demands while maintaining attention to detail.
• Works independently, takes ownership of responsibilities and delivers outcomes.
• Demonstrates empathy, professionalism and a strong understanding of employee wellbeing when supporting others.
• Uses data, insight and knowledge of relevant legislation, policies and procedures to identify issues and implement practical solutions.

Desirable

• Have experience working in occupational health, health and wellbeing, HR or a related field.
• Have knowledge of workplace health and wellbeing services and support programmes.
• Have an understanding of occupational health processes, health surveillance or medical case management.
• Have experience supporting process improvement activities or service improvement projects.
• Have knowledge of UK health and wellbeing legislation and best practice, including GDPR, the Equality Act and the Access to Medical Reports Act.

Benefits

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.