HR Services - SME

Job Req ID: 60697

Posting Date: 21st July 2026

Function: HR

Location: Bristol

About the role

The purpose of this role is to provide an invaluable service to our colleagues across BT, supporting the entire colleague lifecycle and delivering high-quality HR support with an outstanding colleague experience. Using data and insights, you will help deliver an insight-led service to stakeholders and colleagues, continuously identifying opportunities to improve processes and ways of working.

Our aim is to understand our colleagues' priorities and use our knowledge and experience to create the right solutions for them. You will be a trusted partner, providing a consistent and high-quality service while remaining flexible and willing to work across boundaries. You will also act as a coach and support for our HR Support teams across various locations, while assisting your Team Leader with day-to-day activities and supporting the resolution of escalations where required.

What you will be doing

•Drive operational success through insight-led analysis.
•Drive improvement and change by applying a root cause analysis approach.
•Review current processes to identify and implement continuous improvement opportunities across workstreams.
•Monitor standards through quality assurance activities, identifying shortcomings and implementing solutions to prevent future issues.
•Mentor and coach colleagues to support the delivery of an excellent service.
•Take an inclusive approach when leading and implementing change.

Essential Skills / Experience

•Understand the importance of confidentiality when handling documents, maintaining systems, and accessing sensitive and confidential HR information.
•Work effectively and efficiently with colleagues to deliver a first-class service. Be approachable and supportive, working together to achieve SLAs and overcome challenges.
•Deliver a service that goes above and beyond colleagues' expectations, particularly when resolving issues. Demonstrate how important our colleagues are by consistently interacting in a positive, professional, and helpful manner, always putting their needs first. Build rapport and act as a trusted advocate by providing honest, professional HR expertise.

Desirable Skills / Experience

•Continually identify opportunities to improve processes and procedures within the HR function, enabling a more efficient and seamless experience for colleagues.
•Demonstrate the ability to analyse and resolve complex issues, identify root causes, and propose effective solutions. Communicate advice and resolutions clearly and professionally, both verbally and in writing, in a way that is easily understood by colleagues and stakeholders.
•Demonstrate the ability to quickly learn and effectively use a variety of internal systems and technologies required to perform the role.
•Ability to learn, understand, and retain a broad range of HR processes, policies, and procedures, applying this knowledge effectively in day-to-day activities.

Our package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.