Engineering Services Planning Coordinator

Recruiter: Trevor Newman-Akram

Career Grade: TM-3

Internal Closing Date: 28/08/2026

Job Description

Why Enabling Services? Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.

We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.

We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.

In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.

Responsibilities:

• Working within the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA and Jeopardy management.
• Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
• Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
• Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met.
• Align supply to deliver loaded plan:
  - Supply moves
  - Shrinkage management
  - Planned overtime allocation
  - WTR mitigation
• Proactively drive plan delivery
• Resolve simple fluidity issues (i.e.
  engineer assist, on the day access
• Receive & resolve escalations
• Escalate delivery issues into field
  Delivery
• Provide delivery updates to
  programme team

Key skills:

• Be conversant with the latest Microsoft packages.
• Experience in being able to provide insight and analysis utilising different data sources.
• Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / field schedule )
• The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.

To be able to confidently participate and facilitate both virtual and face to face meetings.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.