Enablement Delivery Manager

Job Description

Working Style: 3 days a week in office, 2 days from anywhere

About the role

You will be accountable for the building of complex and evolving delivery plans for Field Engineering teams, making sensible, commercial decisions to support service performance, and mitigate risk.

What you’ll be doing

• You will lead and motivate the team members on the processes and procedures required to be followed to deliver field operations with accurate, deliverable work.
• Clarify and agree Network Field Services business / delivery priorities and use to set team direction.
• Own delivery performance: Identify performance concerns and lead team to undertake structured problem solving to continuously improve performance. Accountable for being able to articulate how the plan is delivered to Regional and Patch leads but also what this means to the business.
• Build and maintain relationships across own organisation, and where appropriate, the wider unit.
• Own and progress escalations until completed to customer / internal stakeholder satisfaction.
• Own issues that cannot be resolved by team members, working with Demand Owners and wider Networks stakeholders to agree corrective action.
• Protect field from overloading with strict governance and adherence to core responsibilities.
• Be a challenger, own your decisions and communicate the rationales clearly.
• You will be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
• H&S as a priority – health and safety is our number one priority – you’ll have a good knowledge of our key health and safety guidelines, and you’ll be able to demonstrate a good understanding of why we always take health and safety extremely seriously.

Essential Skills / Experience

• People Management: able to confidently deal with managing a team of people and dealing with performance issues where required.
• Commercial Awareness- requirements and impact.
• Stakeholder Management: Able to establish and maintain internal and external stakeholder - relationships and facilitates mutually beneficial negotiations to develop solutions.
• Risk Management: The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track, and manage risk over their lifetime.
• Business/ Financial acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs (Key Performance Indicators), business cases.
• Experience and proficient in Microsoft office packages.

Desirable Skills / Experience

• Successful delivery of a range of small to large programmes.
• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Innovation, complexity of problem solving and independence of thinking.
• Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
• One Team Approach: Demonstrating broad thinking and collaborative behaviour.
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g., demand profile planning including location, skill, and resource.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.