CVM Professional

Internal Closing Date: 26/07/2026

Location: London, Bristol, Birmingham, Manchester, Glasgow & Belfast

Why this job matters

We're building a high-performing Sales and Commercial team focused on delivering great customer outcomes and driving growth. We invest in our people, provide the right tools, and create opportunities to develop and succeed.

As part of the Customer Value Management (CVM) team, you'll help improve customer satisfaction, retention and revenue by delivering targeted customer communications and using data to drive better decisions throughout the customer lifecycle.

What you’ll be doing

• Support the delivery of customer lifecycle and regulatory communications.
• Analyse customer and campaign data to improve targeting and performance.
• Create customer segments to deliver more relevant communications.
• Work with Marketing, Sales, Trading and Data teams to deliver campaigns.
• Support campaign planning, delivery, reporting and stakeholder management.
• Identify opportunities to improve processes through automation.
• Monitor campaign performance and recommend improvements to engagement, retention and commercial results.
• Produce reports and insights to measure campaign success and business impact.

The skills you’ll need

• Strong data analysis skills to measure performance and identify insights.
• Good time management with the ability to balance multiple priorities.
• Able to present complex data in a clear, simple way for decision-making.
• Experience segmenting customers based on business needs and behaviours.
• Strong stakeholder management skills, with the ability to build relationships across teams.• Good business understanding, including performance measures, KPIs, and business cases.