Customer Solutions Design Professional

Job Description

Why this job matters

The candidate will help to create Market leading advantage, introducing functionality through technology and standardisation and customisation into solutions for the worldwide marketplace and client requirements to;

What;
• Grow the Business
• Create new opportunities
• Develop the ecosystem
• Deliver new revenue lines
• Margin improvement and optimisation

How;
• Designing cost effective solutions for platform and client
• Collaborate across multiple geographies and internal boundaries
• Collaborate within Radianz Platform & Service Design to
• test and use capabilities of different platform approved CPEs and core/distribution devices & software
• review and support standard designs and incorporate solutions to standard solutions
• Improve ways of working showing a clear understanding of current business challenges to control/reduce cost and drive re-use

• Demonstrating technical SME in functional area
• Operating within an efficient Design Lifecycle
• Complex Solution requirements, definition and engineering
• Post go live support
• Pre and post-Sales support

What you’ll be doing

• Engage with pre sales teams and clients to capture specific requirements and address them customizing existing products or collaborating on the design of ad-hoc solutions.
• Creating High and Low Level Designs including network equipment configuration and ensuring integrity during solution life cycle
• Build and maintain relationships with Solution Architects, Design Specialists, Business Analysts and Solution Delivery Managers in a project context.
• Manage technical escalations from suppliers, operations, and application teams
• Virtual team working
1. Supports the development of deep technical and repeatable solutions that achieve customer requirements driving positive outcomes.
2. Supports the development of innovative and repeatable solution architectures and use cases to meet agreed requirements and business objectives.
3. Supports business stakeholders' understanding of capabilities and the transformative power of group products, services and technology.
4. Supports with the translation of requirements into product configuration and implementation standards.
5. Executes work in delivering initiatives that are a part of the company's overall commercial strategy.
6. Executes and delivers work using solution patterns and solution architecture best practices within procedures to deliver the strategy and vision of the solution architecture specialism .
7. Supports in the implementation of ways to improve working processes within the area of solution architecture

Experience required

• Able to demonstrate a career involved with designing new network products and services or orchestrating change to existing ones
• Articulation of the business and operational risks involved in new and emerging technology and its adoption into a eco-system
• A history of Customer facing engagement at relevant levels
• Experience on other technical functions related to networking platforms : delivery, service assurance, network BSS/OSS system also considered

Connected leaders behaviour

Connected Leaders behaviours that are most suitable to the job. Refer to the Connected Leaders site on the Academy for more information.

• Solution Focussed Achiever
• Commercial Thinker

Skills required

• Network design engineering principles including test case construct and execution
• Knowledge and experience on L3 and extranet networking technologies : MPLS, BGP, IPSEC/IKEv2, VRF/virtualization, Qos
• Prioritisation of tasks based on business priorities
• Ideally Cisco/security/Cloud qualified to a medium/high level, CCIE/CCNP AWS
• High self-management across multiple work streams and dependencies
• Basic knowledge/understanding of DevOps/DevNet technologies

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.