At BT Business, we help organisations stay connected through secure, reliable communication solutions. With over £8.5 billion in annual revenue, we support customers of all sizes, from small businesses to major corporations and government organisations.
Our UK Sales and Commercial team brings together expertise from across the business to deliver the best possible outcomes for our customers.
You'll play an important role in managing contracts with our Central Government customers, making sure we deliver on our promises while protecting the value of our contracts. You'll be responsible for managing contractual risks, ensuring commitments are met and building strong relationships with stakeholders. Whether you're supporting a large, complex contract or managing several smaller ones, you'll help ensure our customers receive the service and support they expect.
• Monitor contract finances, including costs, revenue, billing and outstanding payments.
• Manage contract changes and identify opportunities to improve services and grow the business.
• Keep accurate records of contract performance, key decisions, service delivery and financial activities.
• Track performance against agreed KPIs and SLAs, ensuring contractual commitments are met.
• Review and validate costs and revenue to maintain financial accuracy.
• Identify and manage contractual risks, supporting governance and compliance requirements.
• Work with internal teams and customers to resolve issues and ensure contracts run smoothly.
• Support the overall financial performance and successful delivery of Central Government contracts.
• Contract Management Experience: Strong knowledge and practical experience of contract management processes and best practices.
• Leadership Experience: Previous experience in a leadership role, with the confidence to take ownership, make decisions and drive results.
• Stakeholder Management: Experience building strong, strategic relationships with customers and senior stakeholders, both internally and externally.
• Problem-Solving Skills: The ability to identify challenges, find practical solutions and make informed business decisions.
• Governance and Compliance: A good understanding of governance processes, compliance requirements and risk management.
• Service Management Knowledge: Experience or knowledge of service transition, change management, configuration management and service level management.
• Commercial Awareness: A good understanding of financial and commercial performance, including managing costs and delivering value.
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
Hybrid policy: Three in the office, two remote
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
