Contract Manager

Job Description

Why Global Services?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters?

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower within a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter. You will drive growth on the existing contract through effective management of moves adds and changes within your parameter.

What you’ll be doing – your accountabilities

• Ensure the resolution of key high risk contractual issues within your parameter
• P&L ownership dedicated mid sized complex contracts or pillars within a very complex contracts
• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them
• Accountable for Risk & obligation management for parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Customer facing for all contractual related matters
• Accountable for Organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required
• Ensures before contract signature that proposed contractual obligations are achievable

Skills required for the job

• Data Analysis: ability to use robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and presents large volumes of data effectively
• Strong legal and commercial acumen
• Coaching and Mentoring Skills: Provide informal ongoing mentoring and coaching to virtual team members,
• Ability to review and manage team performance
• An affinity for problem solving
• Stakeholder Management: build strong cross-functional relationships
• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal GS stakeholders with clarity
• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs
• Ability to makes logical judgments about where leadership is needed in the team
• Willingness to challenge and do the right thing where required e.g. resolve contractual challenges and disputes.

Key decisions

• Manages renewals and extension of existing services and identifies new sales opportunities to pursue.
• Accountable for ensuring before contract signature that proposed contractual obligations are achievable.
• Commercial decisions within the contract DoA structure

Experience you would be expected to have

MANDATORY
• Significant experience in managing medium-sized complex and non-standard contracts and accounts
PREFERRED
• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions
• Possess expert resource and demand management experience and skills, including best-in-class practices

Additional allowances and benefits

• Bonus

• Company car or car allowance

• Health Insurance

• Cafeteria

• Smart working allowance