Consumer Product Lawyer

Job Description

Closing Date: 2nd July

Location: London at least 3 days a week on site

About the role

As part of BT’s Consumer division, we’re focused on delivering brilliant experiences for millions of customers across the UK. We’re transforming how customers buy, use and manage our products and services, simplifying journeys, improving service, and making it easier for customers and colleagues to get things done. We’re also driving change across platforms, data and technology to support growth, efficiency and innovation.

Within the Consumer division, the Product Legal team plays a critical role in supporting the business to launch new products, serve customers and deliver its strategic priorities. We work across multiple areas of the Consumer business, providing legal support on products, customer journeys, propositions, partnerships and innovation, helping the business manage risk while enabling growth and great customer outcomes.

What you’ll be doing

• Providing pragmatic legal advice on BT, EE and Plusnet product, proposition and advertising projects, helping the business deliver customer-focused initiatives with confidence.
• Working closely with stakeholders across Consumer Proposition, Product and Marketing to support the development and launch of new products, propositions and campaigns.
• Supporting the development and maintenance of a central knowledge repository, including templates, playbooks and risk assessments, to drive consistency and efficiency across the team.
• Contributing to the evaluation and implementation of AI tools that help automate routine legal queries and improve the efficiency of legal processes and ways of working.
• Supporting the management of small claims litigation by reviewing dispute documentation and advising the business on Consumer Law issues and litigation risk.
• Building and maintaining strong working relationships across Marketing, Digital, Consumer Legal, Group Legal and Regulatory Affairs to enable effective collaboration and joined-up legal support.
• Delivering clear, concise legal advice and risk-based reporting that supports senior stakeholders in making informed and commercially sound decisions.
• Contributing to horizon scanning activities to help the business identify, understand and prepare for developments in Consumer Law and related compliance requirements.
• Working collaboratively with the wider legal team, sharing knowledge and supporting colleagues to deliver high-quality legal advice across the function.

Essential Skills / Experience

• Qualified solicitor in England and Wales (or equivalent jurisdiction) with relevant post qualification experience
• Strong knowledge of the telecommunications sector and the legal and regulatory environment in which it operates or at least another regulated sector.
• Good understanding of Consumer Law within an omni channel sales approach including business priorities, operating model, processes and systems.

Desirable Skills / Experience

• Strong commercial judgement, with the ability to ask insightful questions, provide constructive challenge and recommend practical courses of action to stakeholders
• Excellent drafting, communication, stakeholder management, organisation, influencing and negotiation skills
• Ability to manage competing priorities and deliver high-quality work at pace in a fast-moving environment

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and

everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.