Conduct & Control Analyst

Closing Date: Thursday 23rd July 2026

Location(s): Bristol or London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

Consumer Financial Services is building a brand-new first-line Conduct & Control function to support a growing portfolio of regulated lending, insurance and embedded finance products.

As a Conduct & Control Analyst, you'll play a key role in supporting the governance, reporting and oversight activities that help ensure good customer outcomes and strong regulatory compliance across the Financial Services portfolio.

This is an excellent opportunity for someone looking to develop a career in Conduct & Control, Governance, Risk or Compliance. You'll gain broad exposure across customer outcomes, governance, controls, regulatory compliance and Financial Services operations while helping to shape a newly established function.

What you’ll be doing

• Producing management information, reporting and governance packs to support oversight across the Financial Services portfolio.
• Supporting governance forums through agenda preparation, action tracking, minute taking and maintaining decision logs.
• Maintaining incidents, issues and action trackers, ensuring progress is monitored and reported effectively.
• Supporting control testing activities and gathering evidence from stakeholders across the business.
• Analysing customer, product and conduct-related data to identify trends, risks and areas for improvement.
• Supporting product reviews, vulnerability assessments, audit activity and regulatory readiness initiatives.
• Building strong relationships across Product, Risk, Compliance and Commercial teams to support effective governance and decision-making.

Essential Skills / Experience

• Experience within a Financial Services, risk, governance, compliance, controls or related environment.
• Understanding of Consumer Duty, FCA regulation or customer outcome frameworks.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities while working with a range of stakeholders.

Desirable Skills / Experience

• Experience producing management information, reporting or governance packs.
• Exposure to governance forums, committees or secretariat activities.
• Familiarity with Excel, Power BI or other reporting and data analysis tools.
• Experience tracking actions, risks, incidents or audit findings.
• An interest in building a career within Conduct Risk, Governance, Controls or Financial Services regulation.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.