Commissions Transformation Manager

Location: London, Birmingham, Bristol, Manchester, Glasgow or Belfast

Closing Date: 14/10/2026

Why this job matters

We've just launched a new S&C SMB Business team, supporting UK businesses with 1 to 249 employees, from sole traders to small contact centres. We're already the UK market leader for small and medium businesses, and we're aiming to get even better for our customers.

Commission is one of the biggest levers we have for driving sales performance. In this role, you'll own the end-to-end commissions operating model, making sure reward is simple, fair, transparent and commercially effective. You'll shape the future-state process, systems and governance, and deliver the timely data and insight that powers commission payments across our UK sales teams.

What you’ll be doing

• Design the future commissions model: Set out the principles, processes and data flows for how commissions will work in future.

• Improve the commissions process: Review the process from start to finish, cutting manual work, increasing automation and improving accuracy.

• Improve data quality and reporting: Make sure commissions data is accurate and complete at every stage.

• Shape the right technology: Define what we need from our commissions systems, CRM, reporting tools and data storage.

• Support system changes: Help configure, test and launch systems that are reliable and automated.

• Build in good controls: Encourage connected data, built-in checks, automatic audit trails and fewer manual fixes.

• Plan for growth: Make sure technology matches the future process and can scale as we grow.

• Decide what comes first: Prioritise benefits, fixes and improvements.

• Learn and improve: Use insights from the stabilisation period to shape future design and long-term improvements.

• Work with others: Collaborate with teams and stakeholders across the business.

The skills you’ll need

Transformation and design: Experience leading operating model design and improving processes. You can simplify complex problems and build solutions that are clear and can grow.
Commissions knowledge: Understanding of commission structures, pay plans, sales compensation or reward.
Data and reporting: Good grasp of how data flows, how reporting works and how processes depend on each other.
Stakeholder engagement: Confident working with people across different parts of the business.

Desirable Experience

Experience in commissions, sales incentives, reward, commercial operations or a similar area.
A background in transformation, process redesign or system implementation.
Used to working across teams in complex organisations.
Experience with data-heavy processes and platforms.
Data and trend analysis, with the ability to tell the story behind sales data (past issues or future recommendations) using Excel formulas, graphs and PowerPoint.

Here are some of the great benefits we offer

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 25 days annual leave (not including bank holidays), increasing with service

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 25 days annual leave (not including bank holidays), increasing with service

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.