Commissions Professional

Closing Date: 16/09/2026

Location: Manchester, Birmingham, Bristol, Belfast, London

Fixed term: 24 months

Why this job matters

We’re focused on creating a high-performance culture, bringing market-leading solutions to customers, and giving our teams the tools, support and opportunities to succeed.

As Commission Manager, you’ll play a key role in driving sales performance by managing and administering commission processes for our sales channels. You’ll ensure accurate and timely commission calculations, provide valuable reporting and insights, and work closely with Sales, Finance and IT teams to improve processes and support our commercial goals.

This is a great opportunity to make a real impact in a fast-paced environment, helping shape how we reward and enable our sales teams to succeed.

What you’ll be doing

• Provide insight and analysis on commission performance against budget, highlighting trends and opportunities.
• Manage commission claims and deals to ensure accurate and timely payments.
• Use commercial expertise to assess and determine commission payments due.
• Act as a subject matter expert for EE commission payments, supporting internal teams with queries and guidance.
• Drive improvements in forecasting, reporting and performance across the relevant sales channels.
• Ensure all processes, governance and compliance requirements are followed, identifying opportunities to reduce risk and errors.
• Work collaboratively with stakeholders to communicate the value of effective processes, improving customer and sales experience while supporting revenue growth and cost efficiencies.
• Build a strong understanding of end-to-end processes, identifying team interdependencies and working effectively with others to deliver shared business goals.

The skills you’ll need

• Strong understanding of commission, finance processes and controls.
• Excellent analytical skills with the ability to manage and interpret complex datasets.
• Advanced Excel skills and experience creating reports, insights and recommendations.
• Strong problem-solving skills with excellent attention to detail.
• Experience working within a Business Sales environment, with an understanding of sales performance reporting.
• Ability to review end-to-end processes and identify opportunities for continuous improvement.
• Confident communicator, able to present insights and handle challenging conversations with stakeholders.
• Experience with PayPlan and BT commission processes would be beneficial.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.