Job Description

Why this job matters

The Cyber Security Ops. Manager manages teams in the execution of security solutions, manages daily global operations delivering regular risk reporting, coordinates compliance review activities, and identifies operational improvements, organisational vulnerabilities and risks.

What you’ll be doing

1. Manages teams in activities around incident response, security monitoring, threat hunting, security analytics and reporting.
2. Leads employees, vendors, consultants, and third-party service providers to ensure that baseline information security configurations are defined for products deployed across all technology platforms.
3. Contributes to crucial relationships across the BT Group delivering efficient and consistent security operations services through continuous improvement opportunities creating defense lines that address growing business needs and a rapidly evolving security and threat landscape.
4. Ensures visibility on issues and gaps resulting from the security monitoring activities and wider capabilities to suggest innovative and faster ways in addressing incident response.
5. Applies analytics to provide insight to other security leaders in order to enhance policies and processes related to risk management, security programme management, and security governance.
6. Champions, continuously develops and shares with team knowledge on emerging trends and changes in security operations.
7. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
8. Implements ways to improve working processes within the area of Security Operations.
9. Coordinates collaborations with security engineering and vulnerability teams to ensure security tooling is providing operations functions with appropriate visibility to detect and respond to security events as well as building processes to better inform on indicators of compromise.
10. Manages the development of baseline reporting metrics to effectively measure the health of the security operations domain and provide executive-level reporting of events, incidents, and trends.
11. Maintains security procedures for products, applications, and platforms, and act as a go-to technical resource for risky or unusual security or compliance matters.
12. Leads the delivery of internal and external communications, ensuring the cadence and content of communications is appropriate and provides exposure of the security function.

The skills you’ll need

Escalation ManagementLegal & Regulatory Environment and ComplianceChange ManagementService Level Agreement ManagementStakeholder ManagementConfiguration ManagementAccess ControlData AnalysisPolicy DesignIntrusion Detection & AnalysisTalent ManagementCustomer Relationship ManagementDecision MakingThreat HuntingGrowth MindsetSecurity AssessmentStandards DesignPerformance ManagementInclusive LeadershipIncident Management

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Company benefits

Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Carer’s leave – Two weeks paid leave
Open to job sharing
Open to part time work for some roles
Private GP service – 24/7 virtual GP access for UK colleagues
Mental health platform access – Silvercloud
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Buy or sell annual leave – buy up to 5 days/year pro rata
Employee assistance programme
Bank holiday swaps
Share options
Compassionate leave
Faith rooms
Salary sacrifice
Employee discounts
Cinema discounts
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Complimentary Medical Services
Travel loan
Enhanced pension match/contribution
Volunteer days – 3 volunteer days per year
Lunch and learns
Cycle to work scheme
In house training
Mentoring
LinkedIn learning license – unlimited access
Learning platform – internal and external learning content via Degreed
L&D budget – sponsored accreditation available for certain professions
Coaching
Referral bonus
Neo-natal leave

Working at BT Group

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Brazil

Canada

Hungary

India

Singapore

Spain

United Kingdom

United States

Office Locations

Awards & Accreditations

Family Friendly

Family Friendly

Flexa awards 2025
Career Progression

Career Progression

Flexa awards 2025

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