Cloud Engineering Professional Endpoint Devices

Job Description

Skills Required

General Skills
• Technical proficiency with an ability to learn new skills easily
• Responsible and Confident. Able to deliver with minimal supervision
• Team worker, readily helping others and knowing when to seek help
• Service focused, driving to improve Customer Experience
• Good communications skills, able to adjust to the audience
• Good at engaging with internal and external stakeholders
• Excellent Security mindset to protect our estate.
Subject matter expertise of the following,
• Windows administration
• Windows Autopilot
• Microsoft Intune
• PowerShell scripting skills
• Nexthink Infinity Platform
• Office 365 collaboration technologies and tools
• Windows Firewall

Additional expertise/experience in any of the following:
• Microsoft SQL
• Microsoft Active Directory and Group Policy
• IT Service Operations including appreciation of ITIL principles

Why this job matters

The candidate will drive adoption across the organisation by creating awareness, training, and embedding Nexthink into operational workflows. They will act as the internal champion for Nexthink capabilities and continuously seek opportunities to leverage the capabilities of the platform. There will be heavy focus on developing Nexthink integrations with BT systems such as ServiceNow and virtual agent.
They’ll serve as the primary liaison between BT and Computacenter for Nexthink services, ensuring alignment between business needs and Computacenter’s managed service delivery. Alongside Computacenter, they will Identify opportunities to optimise device performance, reduce incidents, and improve digital employee experience, including responding to operational and business priorities.

What you’ll be doing

• Support: Operational 3rd kune In-life PC support for Windows. Creating and ensuring operational procedures are in place, with a focus on delivering a great service and brilliant customer experience. Maximizing Nexthink capabilities for auto heal and integration
• Deliver: Webtop builds and configuration of physical devices (desktops, laptops and tablets). Also drive the delivery of projects to maintain, enhance and transform our services
• Improve: Always look to provide service excellence and simplicity. Look to continually improve the quality of service we provide by collaborating with stakeholders and use of monitoring, metrics and diagnostics to reduce incidents.
• Grow & Share: Build relevant technical subject matter expertise to optimise and maintain the service we provide. Then ‘give back’ and develop others by sharing this knowledge with the wider BT professional community.
• Champion: Promote service focus and customer experience culture across the Digital Workplace services. Work as One Team to support our colleagues across BT.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.