Group IT Support Engineer

Job Description

The Role

This position serves as the primary customer-facing representative of the IT department, responsible for responding to support requests logged through the service desk application.

As a key member of the IT team, you will manage service desk tickets, deliver timely and effective support to our user base, and collaborate closely with colleagues to ensure smooth IT operations.

You will work with cutting-edge cloud technologies and play an active role in promoting and enforcing information security best practices across the organization. Cybersecurity is central to our operations, and you will contribute to maintaining our ISO27001:2022 Information Security certification and driving continuous improvement.

The role directly reports to the Head of Group IT and Information Security.

This role also includes working from our London office at least one day per week on a rota basis, ensuring IT support is visible and accessible to remote staff.

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The Skills & Competencies

We are seeking a technically confident and proactive individual with strong proficiency in Microsoft Windows 11, capable of troubleshooting and supporting end‑user environments.

The ideal candidate will have working knowledge of the Microsoft 365 suite—including Exchange, SharePoint, OneDrive, and emerging tools such as Copilot—alongside hands‑on experience building and configuring Windows laptops and joining devices to an Active Directory domain.

This role also requires the ability to handle physical IT equipment to support office moves and hardware setups, as well as familiarity with configuring and supporting Apple iOS devices, particularly iPhones.

The successful candidate will have strong interpersonal skills, a collaborative mindset, and a genuine eagerness to learn and support others.

You will be someone who can follow instructions accurately, work effectively within established processes, and demonstrate both self‑motivation and proactive teamwork.

Clear and confident communication—both written and verbal—is essential, along with a proactive approach to IT deployment, including implementing solutions and applying patches efficiently.

The ideal applicant will bring creative problem‑solving skills, the ability to think outside the box, and the confidence to develop innovative solutions that enhance and support remote working environments.

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Contract & Benefits

Contract; Permanent, fulltime role, Monday to Friday, 37.5 hours per week

Location; Hybrid working- 3 days in the Farnborough office, 1 of these 3 days in the London Office (rota) and 2 days from home.

Job Description: Group IT Support Engineer ADS Job Description.docx

Benefits; bonus, pension, private health insurance, life insurance, season ticket loan, cycle to work scheme, 9-day fortnight, hybrid working, extended remote working, enhanced parental leave, 28 days annual leave, buy additional annual leave, long service additional annual leave