Channel Professional

Job Description

Closing Date: 11/02/2026

Location: Belfast, London, Birmingham, Bristol, Manchester, Glasgow

Why this job matters

Our newly formed S&C Business team supports UK businesses with 1 to 249 employees, from sole traders to small contact centre. As market leaders for small and medium-sized businesses, we have a great opportunity to enhance our services and drive growth.

You'll play a key role in launching new products, propositions, and price changes, ensuring they fit seamlessly within the Sales organisation. Your focus will be on optimising sales processes and customer experience, while providing our Sales teams with the tools and governance needed for effective performance.

If you're ready to help us achieve growth and improve both colleague and customer experiences, we want to hear from you!

What you’ll be doing

• Support weekly trading meetings to manage sales performance, constantly striving to improve KPI measurement and tracking
• Deliver ad hoc performance analysis for customer value management campaigns, trading initiatives, new product launches and marketing campaigns
• Own a sales channel’s weekly trading process and governance, ensure data issues are resolved in a timely manner and widely understood and communicated
• Manage a complex matrix of stakeholders
• Assist in setting sales targets and tracking sales payplan performance

The skills you’ll need

• Data Analytics: Proficient in using complex data to identify trends and drive process improvements. Strong Excel skills required for efficient analysis.

• Agility: Skilled in agile methodologies and test-and-learn approaches to contribute effectively as a subject matter expert.

• Project Management: Proven ability to manage cross-functional projects and deliver on objectives efficiently.

• Stakeholder Management: Strong ability to influence and lead stakeholders at all levels.

• Sales Expertise: Deep understanding of Sales requirements across business units, building rapport as a trusted advisor.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Our working model

Hybrid policy: Three in the office, two remote

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.