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BT Group

Change & Adoption Manager

Location:  GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham
Location flexibility:  3 office days / week
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Job Description

Job Req ID:

Posting Date:

Function:

Location:

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About the role

In this role, you will lead the Change, Adoption and Communications team for Technology & Portfolio Delivery, ensuring strategic projects are landed with clarity, confidence and measurable adoption. You will connect programme delivery, colleague engagement, communications, learning and culture activity into a single joined-up approach that helps people understand, adopt and sustain new ways of working.

You will lead a team of 4–6 change, adoption and communications professionals, partnering with Tribe Leads, project teams, People teams and senior stakeholders to build readiness, remove adoption barriers, shape compelling narratives and enable a high-performing digital culture. Success will be measured by adoption, colleague experience, behaviour change and the value realised from FT&PD transformation programmes—not by communications activity alone.

What you’ll be doing

Change, Adoption & Communications Leadership

  • Lead the change, adoption and communications team, setting priorities, standards and measures to support successful delivery of FT&PD strategic programmes.

Change Delivery & Adoption

  • Design and deliver practical change approaches across transformation initiatives, ensuring colleagues are ready, supported and equipped to adopt new ways of working.

Culture, Communications & Engagement

  • Drive a culture of continuous improvement, digital adoption and customer-focused delivery through clear communications, compelling storytelling and targeted engagement.
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Data-Led Adoption & Value Realisation

  • Define and track adoption outcomes, using data and insight to identify risks, target interventions and provide meaningful reporting to senior stakeholders.

Team Leadership & Capability Building

  • Develop a high-performing team while creating reusable tools, frameworks and best practices that improve the consistency and effectiveness of change delivery across FT&PD.

Essential Skills / Experience

  • Strong practical experience delivering change management, adoption planning and internal communications for technology or business transformation projects.
  • Experience leading, coaching or coordinating a small team, setting priorities and building capability.
  • Confident partnering with senior leaders, Tribe Leads, project teams, People teams and communications stakeholders.
  • Experience defining adoption metrics, maintaining trackers and turning insight into clear recommendations.

Desirable Skills / Experience

  • Digital culture and adoption experience helping colleagues adopt modern tools, AI-enabled capabilities, Agile ways of working and data-led behaviours.
  • Desirable qualifications: Change management qualification such as Prosci, APMG, CCMP or equivalent.
  • Executive stakeholder and communications experience preparing leadership messages, engagement plans, dashboards, briefing packs and clear narratives for senior audiences.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

  • 10% on target annual bonus
  • Access to an online private GP 24/7 for you and your immediate family
  • Market-leading paid carers leave with up to 2 weeks off
  • Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
  • Discounted EE and BT products, including mobile and broadband
  • Market leading Pension scheme – 5% from you and 10% from us
  • Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Working at BT Group

3 office days / week

A little flex time

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Australia

Brazil

Hungary

India

Ireland

Japan

Mexico

United Kingdom

Office Locations

Company benefits

25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Bank holiday swaps
Buy or sell annual leave – buy up to 5 days/year pro rata
Carer’s leave – Two weeks paid leave
Cinema discounts
Coaching
Compassionate leave
Complimentary Medical Services
Cycle to work scheme
Employee assistance programme
Employee discounts
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced pension match/contribution
Enhanced sick pay – 3 months
Faith rooms
In house training
L&D budget – sponsored accreditation available for certain professions
Learning platform – internal and external learning content via Degreed
Learning license – unlimited access
Lunch and learns
Mental health platform access – Silvercloud
Mentoring
Neonatal leave
Open to job sharing
Open to part time work for some roles
Optional unpaid leave
Private GP service – 24/7 virtual GP access for UK colleagues
Referral bonus
Returnship
Salary sacrifice
Share options
Shared parental leave
Travel loan
Volunteer days – 3 volunteer days per year
Reservist leave
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
On-site catering
On-site barista
On-site shower
Modern office
Collaboration spaces
Private booths
On-site wellness room
Open to part-time employees
Open to compressed hours

Awards & Accreditations

2nd - Best Workplace Culture

2nd - Best Workplace Culture

Flexa awards 2026
3rd – Most loved - Large companies

3rd – Most loved - Large companies

Flexa awards 2026
Most Family Friendly Company

Top 10 - Most Family Friendly Company

Flexa awards 2025
Best Career Progression

Top 10 - Best Career Progression

Flexa awards 2025