Business Manager

Job Description

Why this job matters

This role is a pivotal enabler within the Office of the Chief Digital Officer, providing the business management expertise that keeps the Digital function aligned, focused and moving at pace. By partnering closely with the CDO and Digital Leadership Team (DLT), you’ll help ensure that Digital delivers against its strategic ambitions with clarity, discipline, and momentum.

By being accountable for the effective support of the day‑to‑day operational heartbeat of the CDO Office, you free the Senior Business Manager to drive the big strategic priorities, strengthening leadership focus and improving execution across Digital.

Acting as a central enabler, you’ll shape and support the governance, planning, delivery and engagement activities that underpin performance, insight generation, continuous improvement and Digital’s transformation journey.

What you’ll be doing

Activities of the role vary on a weekly, monthly and quarterly basis - no task is too small or too large in ensuring CDO Office effectiveness. Adaptability, resilience and a sense of urgency are essential.

• Governance: supporting the senior business manager, Drive and maintain effective governance across the CDO Office, including long‑term agenda planning, aligning strategic and operational priorities, and managing closed‑loop control (CLC) across actions.
• QBR: supports the senior business manager by leading the end-to-end preparation for the quarterly business review process.
• Digital Goals: Act as a key coordinator for the reporting of Digital unit Goals, working with the Transformation team.
• Key Executive Reporting: coordinate and support the delivery of any Ad-hoc / regular executive reporting, working with the DLT and SMEs to ensure accurate, auditable and well‑structured content.
• CDO Readiness: Partner with the Senior EA to ensure the CDO is well prepared for key internal and external meetings through high‑quality briefs, clear narratives and effective prioritisation.
• Communications: Support delivery of the Digital communication plan, including events, all‑hands, town halls and webcasts.
• Trusted Advisor: Act as a recognised source of resolution and expert guidance across key Digital workstreams, providing balanced advice and pragmatic solutions.

Experience you'll have

Essential:

• Experienced influencer, negotiator and decision maker.
• Programme office/management experience - evidence of producing concise, insight‑led, accurate reports for C‑suite audiences.
• Experienced in running governance forums - Coordinating senior‑level meetings, reviews and action tracking. Building structured reporting packs (performance, strategy, dashboarding, OKRs, KPIs).
• Highly competent in Microsoft Office, demonstrating advanced skills in MS PowerPoint, Word, Excel and Outlook.

Desirable:

• Experienced at resolving complex issues to resolution.
• Strong experience of stakeholder management at MD level.
• Experienced change agent adopting continuous improvement.
• Understanding of how digital units operate (e.g., agile, delivery cycles, product roadmaps).

Benefits

• An annual on-target bonus of 10% (personal and company multipliers).
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
• EE Broadband – from £10/month for 150Mb and £20 for 900Mb – lower than any other provider.
• EE Mobile – Save 50% on Mobile & SIM-only plans or pay just £10/month for an EE SIM.
• EE TV – Enjoy premium content like Netflix and TNT Sports, with the flexibility to swap packages monthly, starting from just £10/month.
• Combine Broadband, TV, and Mobile from just £30/month and unlock extra savings when you take both Broadband and Mobile.
• There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
• 25 days annual leave (not including bank holidays), increasing with service.
• Volunteering days, so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.

The skills you’ll need

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.