Operations Business Manager

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role purpose:
The Operations Business Manager enables effective leadership across Network Operations UK and Managed Services by providing structured business, operational and governance support. Acting as a trusted partner to the Managed Services & Group UK Operations Director, the role drives clarity, pace and alignment by coordinating priorities, managing actions and ensuring strong operational rhythm across UK and Group teams.

Key accountabilities and decision ownership:
• Support the Director in planning, prioritisation and execution of Managed Services and Group UK Operations objectives.
• Own planning, coordination of materials for key business meetings and communication cascades.
• Support preparation of governance materials, and status updates for senior stakeholders.
• Act as a key interface between the Director and senior stakeholders across UK, Group Managed Services and external stakeholders. (Comms, HR, L&D)
• Collate insights from operational data, engagement feedback and programme updates to inform decision making.
• Light calendar and administrative support (Diary alignments, Town Halls, Travel & Expenses)

Who you are

Core competencies, knowledge and experience:
• Proven experience supporting leaders in managing priorities, actions and operational cadence within a complex organisation
• Exposure to operational change and transformation.
• Confidence with key stakeholder engagement, no matter the level or whether internal or external.
• Experience collating information, data and inputs to produce concise insights for senior stakeholders.
• Demonstrated ability to flex between BAU activity and ad hoc project support in response to shifting business priorities.

Must have technical / professional qualifications:
• Experience producing leadership ready slide packs, trackers and updates using structured data inputs
• Experience coordinating meetings, governance cycles, actions and decision logs to support senior leadership effectiveness.
• Ability to operate with discretion and professionalism when handling sensitive business and people information

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.