Assurance Manager - Major Contracts

Job Description

This role can be based in Birmingham or London following a hybrid working pattern of three days a week in office and two working remotely

About the role

As Assurance Manager – Major Contracts, you’ll play a critical role within BT Group’s Governance, Risk and Compliance (GRC) function, providing second line assurance across some of the organisation’s most important customer contracts. Operating as a trusted, independent reviewer, you’ll assess risk and control effectiveness across the full contract lifecycle – from early sales and bid activity through delivery, in life management and contract exit. Working in a small, specialist team, you’ll have real ownership and visibility, producing clear, impactful assurance outputs that inform senior leaders and support better decision making. This role offers broad exposure to the business, significant stakeholder engagement, and the opportunity to influence how risk is identified, managed and mitigated across major contracts.

What you’ll be doing

• Deliver second line assurance reviews across the Major Contracts portfolio, assessing control effectiveness and risk exposure
• Review major customer contracts across the full lifecycle, including bids, handover, delivery, in life management and exit
• Perform investigations, root cause analysis and data led assessments of contract related risks and operational exceptions
• Produce clear, concise assurance reports and agreed actions tailored to senior business audiences
• Partner with business stakeholders, managing challenge and pushback while maintaining independence and credibility
• Work collaboratively with first line teams and other assurance providers to ensure a consistent, integrated assurance approach
• Contribute to the development and delivery of the annual assurance plan and continuous improvement of assurance activities

Essential Skills / Experience

• Strong experience in assurance or audit, including delivery of formal assurance assessments
• Excellent assurance report writing skills, with the ability to communicate clearly at senior level
• In depth understanding of contract lifecycles and associated commercial, operational and delivery risks
• Proven ability to manage and influence stakeholders, including handling challenge and resistance

Desirable Skills / Experience

• Experience working in second or third line assurance within a large, complex organisation
• Knowledge of GRC frameworks, risk management and control environments
• Investigation and data analysis skills to support evidence based assurance conclusions
• Experience auditing or assuring major or complex contracts

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.