Application Support Engineer (Secure Applications)

Job Description

Job Req ID: 57938

Posting Date: 29/04/2026

Function: Software Engineering

Location: Manchester

Location

This role is based out of our New Bailey Manchester office. We have a hybrid working model of 3 days together and 2 days wherever.

Due to the nature of the work, you will need to be elegible for security clearance.

About the role

We are seeking a highly motivated and proactive Software Engineering Practitioner to join our dynamic IT team. You will be responsible for providing technical support and troubleshooting assistance to end-users for our organisation's business-critical applications. This role plays a vital part in ensuring the smooth operation and optimal performance of our applications, as well as delivering exceptional customer service to our internal users.

What you’ll be doing

1. Contributes to the delivery of the software engineering strategy by enhancing the engineering organisation’s ability to deliver high quality code on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation’s capabilities
2. Consults on issues using existing solutions and previous experience, across wider industry and/or specific sectors, and supports the development of bespoke or leading edge, technically complex solutions (e.g., relating to new, un-tested technology and/or large-scale impact of products)
3. Executes work with minimal guidance to deliver an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams
4. Contributes to the delivery of engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement
5. Supports an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability
6. Performs debugging and troubleshooting of issues throughout the development process
7. Evaluates, implements, and maintains high-quality tools and automation processes to support continuous delivery and developer productivity
8. Supports the implementation of new architectures, standards, and methods for large-scale enterprise systems
9. Supports the implementation of ways to improve working processes within the area of software engineering responsibility through data analysis to identify issues and areas of improvements
10. Continuously develops and shares with team knowledge on emerging trends and changes in software engineering

Essential Skills / Experience

• Solid experience of application troubleshooting techniques and software debugging tools.
• Excellent communication and interpersonal skills to interact effectively with end-users and team members.
• Experience with incident management tools and ticketing systems (e.g., JIRA, ServiceNow).

Desirable Skills / Experience

• Experience/ certification in CCNA, Linux (OL & RH), Server Management, AWS and Project management.
• ITIL certification or knowledge of ITIL processes.
• Knowledge of IT security best practices and data protection regulations.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.