Account Manager (Public Sector)

Job Description

Locations: Manchester, New Bailey

Why Sales and Commercial?

In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are;

• Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
• Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
• Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force

Why this job matters

The UK Government is devolving more powers to Mayoral authorities and our place-based strategy focuses on tailoring public services to the specific needs of local communities, encourages collaboration between central and local governments and seeks to address regional disparities and improve outcomes by considering local characteristics. Through this strategy it will Improve efficiency and effectiveness of public services, address social, economic, and health inequalities, empower local communities to participate in decision-making and foster economic growth and resilience in underserved areas.

Your role will be instrumental in continue to drive sales in the established Health strategy, co-create the strategy for Local Government, Education and Housing with commercial/proposition and drive the sales in the region.

What you’ll be doing

• Strategic Planning – Develop and execute account development plans, drive growth, self-generate new opportunities, and respond to leads effectively.
• Market & Segment Insight – Identify target segments, trends, and customer problem statements, aligning BT’s technology propositions to sector needs.
• Relationship Management – Build strong, trusted relationships with C-suite and key stakeholders across Health & Social Care, acting as a strategic advisor.
• Solution Selling – Collaborate with technical and commercial teams to create tailored solutions and guide customers through the end-to-end buying journey.
• Contract Negotiation & Defence – Lead negotiations and renewals, ensuring alignment with BT’s commercial priorities and risk frameworks.
• Thought Leadership – Represent BT at industry events, contribute sector insight, and position yourself as a credible authority in Health & Social Care.
• Client Satisfaction & Issue Ownership – Serve as the point of contact for billing and service concerns, ensuring positive customer outcomes and promoter-level satisfaction.
• P&L Ownership – Manage the financial performance of your accounts, ensuring accurate billing, correct tariffing, and strong commercial control.

The skills you’ll need

Account ManagementCustomer Relationship ManagementSales PerformanceBusiness DevelopmentNegotiation

Benefits include

• On target commission
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Flexible working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

#BTBACM25

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.