Account Manager (PSBA)

Job Description

Location: Cardiff

About the role

BT delivers the Public Sector Broadband Aggregation (PSBA) contract on behalf of Welsh Government. The PSBA contract delivers a broad range of managed network and digital services to the majority of public sector organisations across Wales. The role requires regular engagement with a range of stakeholders, including senior leaders and decision makers across key public sector verticals including, Health, Blue Light services, Local Authorities, Education and associated agencies.

A strong understanding of the Welsh public sector landscape, including its operating environment, priorities, and governance structures, is critical. Experience in building trusted relationships and navigating these sectors effectively will be key to driving successful outcomes for the contract and supporting its ongoing evolution.

This role has overall accountability for ensuring BT/PSBA governance is adhered to and risk is managed. As well as driving a great sales experience, this role delivers improved customer experience and directly impacts on the success of the Sales functions within BT Business.

What you’ll be doing

• Champions the implementation and development of defined strategies driving the origination, qualification and conversion of new opportunities for PSBA organisations across a portfolio of products and services.
• Supports the development and execution of sales activities within the Welsh Public Sector.
• Defines, develops, and owns key customer relationships and customer contact strategies.
• Takes responsibility for developing successful, sustainable, and profitable long-term relationships with vendors across complex hierarchies, including escalation management to the appropriate level.
• Proactively develops a strong understanding of the Welsh Public Sector marketplace, customer needs, and sector-specific transformation roadmaps. Supports Account Development planning to ensure the wider team accurately reflects the evolving competitive landscape and PSBA’s positioning within it.
• Collaborates closely with Welsh Government to deliver value, drive innovation, and support customer success.
• Identifies emerging industry trends and fosters strategic relationships with key vendors and customers to unlock future growth for PSBA and the Public Sector.
• Builds and ensures the quality of partnership with leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible, owing the primary responsibility with clients.
• Leads commercial strategies for clients including driving teams in carrying out analysis to identify potential value-creating opportunities, creating compelling business cases and developing requirements to drive successful strategies.
• Oversees the client assessment portion of strategy engagements, articulating cohesive conclusions and presenting key findings at the executive level.
• Operates as a Subject Matter Expert (SME) within own field of expertise, identifying solutions to complex business problems where analysis of situations requires an in-depth knowledge of organisational objectives.
• Accountability for the New Sales elements of the PSBA P&L.
• Collaborates with the wider Wales public sector team to support the Head of Wales to develop current and future team capabilities and ensure performance.

Essential Skills / Experience

• Experience working within the Welsh public sector landscape (Health, Local Government, Education, Blue Light)
• Strong track record of leading and developing high value accounts, with responsibility for revenue streams in excess of £1m.
• Experience of identifying and converting growth opportunities within an existing customer base.
• Demonstrable experience of working with senior stakeholders (Director/Executive level).
• Experience working within large-scale managed service environments.
• Ability to manage operational escalations and drive resolution across complex delivery teams.
• Strong communication skills with the ability to simplify complex messages for senior audiences

Desirable Skills / Experience

• Good understanding of networking, connectivity and digital infrastructure services
• Awareness of emerging technologies (e.g. cloud, AI, cyber security) and their application in public sector contexts
• Strong financial acumen, including P&L awareness and cost control

Our Package

• On target commission
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.