Inside Sales Account Manager

Job Description

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Role Purpose

This role acts as a key growth engine for BT International, responsible for delivering high volumes of profitable sales through skilled, customer-focused account management. The role holder will manage a defined portfolio of accounts, driving new business acquisition, customer retention, and growth through proactive engagement, strategic planning, and collaboration with internal teams.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Own and manage a defined portfolio of accounts, covering acquisition, development, and retention.
• Drive outbound sales activity to generate new leads and convert them into qualified opportunities.
• Deliver against quarterly and annual sales targets (ICGM, ICV, revenue, EBITDA, NPS).
• Conduct customer meetings and lead commercial and contractual negotiations.
• Develop and maintain detailed account plans and win strategies.
• Accurately forecast and manage pipeline using Salesforce (SFDC).
• Promote and position BT’s full portfolio, identifying cross-sell and up-sell opportunities.
• Support marketing campaigns and drive campaign-specific outcomes.
• Act as a single point of contact (SPOC) for customers, ensuring seamless service and delivery.
• Collaborate with virtual teams across BT to ensure a consistent “One BT” customer approach.
• Work effectively on a defined list of customers to ensure their BT Services, provided over the UK’s legacy copper network are either ceased or migrated to an alternative product before the platform closure in December 2026.

Skills & Experience

Professional Skills

• Proven experience in sales or account management, preferably in telecoms or technology.
• Strong commercial acumen and ability to understand and align with customer needs.
• Ability to work independently, taking full ownership of sales initiatives.
• Proficiency in CRM tools (e.g., Salesforce, LinkedIn, Pega).
• Strong presentation, negotiation, and communication skills.
• Fluent in English; additional European languages (Italian, French, German) are advantageous.

Soft Skills

• Customer-focused mindset with a commitment to delivering exceptional experiences.
• Solution-oriented with strong analytical and problem-solving skills.
• Self-motivated, proactive, and resilient under pressure.
• Ability to manage multiple priorities simultaneously.

Qualifications (Desirable)

• Degree in Business, Economics, Engineering (Telecoms), or equivalent experience.
• Demonstrated enthusiasm for technology and telecommunications.

Leadership Behaviours

• Customer Champion – Understand and advocate for customer needs.
• Solution-Focused Achiever – Deliver ambitious goals and tangible results.
• Commercial Thinker – Anticipate market dynamics and leverage commercial opportunities.

Additional Allowances & Benefits

• Attractive salary

• Cafeteria package - HUF 600,000/ year

• Performance-based bonus

• Company car or car allowance

• Comprehensive private health care package for all the employees, which can be extended to family members

• Nursery support for mothers returning from maternity

• Extended paternity leave: 10+10 day fully paid days

• Commuting allowance

• Home office allowance

• Employee discount opportunities

Flexibility:

• Family-friendly culture

• Smart working approach (hybrid working model, 3 together, 2 wherever)

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.