Account Manager ( (Creative Agency)

Job Description

London

3 days in the office, 2 days remote

Why this job matters

This role is central to BT Group’s brand transformation. You’ll lead the in-housing of one of our key brands, managing complex workstreams and senior stakeholders, while helping to shape the broader in-house agency model. Your leadership will ensure we deliver with clarity, creativity, and impact.

As Account Manager, you'll be responsible for the day-to-day management of creative projects, acting as the vital link between internal stakeholders and the creative team to deliver high-quality campaigns on time and on budget.

What you’ll be doing

Project Management

• Manage multiple creative projects simultaneously from brief through to delivery, ensuring deadlines, budgets, and quality standards are met
• Develop detailed project plans, timelines, and status reports to keep all parties informed and aligned
• Coordinate resources across the agency team including creatives, designers, and production specialists
• Track project finances, managing budgets and raising purchase orders in line with company processes

Stakeholder Liaison

• Build strong working relationships with internal marketing, product, and commercial teams
• Attend briefing meetings and translate stakeholder requirements into clear, inspiring creative briefs
• Present creative work to stakeholders at various stages of development, gathering and consolidating feedback

Brief Development & Quality Control

• Write comprehensive creative briefs that inspire great work and provide clear direction
• Ensure all deliverables meet brand guidelines, technical specifications, and business requirements
• Review creative output for accuracy, quality, and alignment with brief objectives before presenting to stakeholders

Team Collaboration

• Work closely with creative teams to ensure they have everything needed to produce excellent work
• Support the Principle Account Partner in presenting work and managing senior stakeholder relationships

Problem Solving

• Anticipate potential project risks and proactively develop solutions
• Navigate challenges such as scope changes, tight deadlines, or conflicting feedback

The skills and experience you'll have unders your belt

• Demonstrated account management experience within advertising, creative agencies, or marketing teams
• Proven track record of successfully managing creative projects from brief to delivery
• Experience working across multiple marketing channels (digital, social, print, video, etc.)
• Demonstrable ability to manage budgets and multiple stakeholders
• Experience writing creative briefs and presenting work
• Background in fast-paced environments with tight deadlines

Highly Desirable

• Experience working in-house or with telecommunications, technology, or B2C brands
• Familiarity with both brand and performance marketing campaigns
• Experience using project management software (e.g., Monday.com, Asana, Workfront)
• Understanding of agile working methodologies
• Previous exposure to working with senior stakeholders or presenting to leadership teams

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

The skills you’ll need

Customer LifecycleMarketing StrategyDecision MakingProblem SolvingStakeholder ManagementCampaign StrategyCampaign DevelopmentDigital CRMCampaigningKPI/Metric MonitoringAgile MethodologiesBrand StrategyDigital MarketingCustomer SegmentationTalent ManagementGrowth MindsetPerformance ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.