Account Manager

About the role

Expansion of our customer base is a major strategic imperative for BT International.

In this role you will be part of the Acquisition Team in Regional Sales organisation which has the mission to become the growth engine of BT International.

Following successful growth of our existing customers, we need to expand and grow our customer footprint to continue the journey globally and add new logos to our extensive list. With such a fast-moving, ever-changing market, dynamic portfolio of products, brands and services, each day brings new challenges, opportunities, and the chance to expand our horizons.

For us, it’s all about keeping our customers at the heart of everything we do. If you’re innovative in your thinking and dependable in your delivery this is the place for you.

What you’ll be doing

• Lead and be accountable for acquiring new logo and business development opportunities in BT International.
• Maintain influential network relationships both internally and externally, to maximise opportunities to successful closure and handover.
• Build foundations to develop successful and sustainable long-term business relationships with key stakeholders.
• Identify new tactical sell opportunities & create pipeline that will result in both short- and longer-term business success.
• Develop strong, proactive account plans that summarise strategy and action.
• To seek innovative ways to expand new services and initiatives across the accounts.
• Utilise portfolio change and additions to engage with organisations and create customer conversations.
• Prioritise keeping sales data current and accurate in Salesforce to ensure business and customer accuracy.

Essential Skills / Experience

• Sales Drive and Achievement Orientation. You enjoy talking to new clients and understanding their issues and are able to build a business case with them.
• Commercial Analytics and Technology Adoption. Identify patterns in data and leverage technical tools proactively without hesitation.
• Personalisation and Value Creation. Build rapport and tailor messages which tap into customer needs that align to Why BT.
• Collaboration and Inspiring Customer Confidence. Work as one team with our customers and build real partnerships and trusted relationships.
• Simplifying and Conveying Complex Information. Making life easier for our customers by truly understanding their needs and providing solutions to their strategic business priorities.
• Sales Adaptability, Resilience and Agility. Manage change and stay productive under pressure over a period of time consistently.
• Commercial Creativity. Act on strategic opportunities and be innovative in securing new business. Be bold, challenge the status quo and take action to attain the desired outcomes.

Desirable Skills / Experience

• Creative thinking and solutions to complex business problems including across geographies and cultures
• Experience with winning new logo deals and driving consistent business growth
• Success in building partnerships with stakeholders at C-level/senior manager/exec level
• Delivered or exceeded sales targets in global accounts
• Developed and executed successful account plans to deliver growth

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.