Account Manager

Job Description

Closing Date: 06/05/2026

Location: London One Braham

Why this job matters

As an Account Manager, you’ll play a pivotal role in driving both growth and innovation across our business. You’ll take ownership of existing client relationships, unlocking new opportunities for expansion while delivering exceptional value at every stage of the customer journey. At the same time, you’ll actively identify and secure new business, extending our reach beyond the current customer base.

This role goes beyond traditional account management—you’ll design and execute creative go-to-market strategies, crafting tailored solutions that respond to evolving market needs. By building strong, trusted relationships with customers, partners, and internal stakeholders, you’ll help lay the groundwork for sustainable, long-term success.

We’re looking for someone who is naturally curious and forward-thinking. Staying ahead of industry trends, emerging technologies, and best practices will be key to ensuring you and our business remain relevant and competitive in a fast-moving market.

What you’ll be doing

• Drive growth by identifying and converting new business opportunities within existing accounts, while expanding beyond current BT Wholesale relationships.

• Develop and execute strategic plans that adapt to evolving market conditions and business priorities.

• Build strong networks, lead negotiations, and successfully close deals, ensuring a high standard of after-sales relationship management.

• Maintain accurate, up-to-date sales forecasts and customer records using Salesforce, ensuring strong pipeline visibility.

• Take a creative, solutions-focused approach to progressing key opportunities, overcoming challenges and unlocking value.

• Champion the full BT Wholesale portfolio, as well as the broader BT product and capability offering, to maximise customer impact.

• Represent BT at industry events and exhibitions, demonstrating professionalism, expertise, and market insight.

• Collaborate cross-functionally, drawing on internal subject matter experts and stakeholder support to progress and close opportunities.

The skills you’ll need

• Customer-focused: Exceptional interpersonal skills with the ability to engage, influence, and build trust at all levels, always leading with empathy.

• Commercially astute: Strong understanding of deal economics, including P&L, pricing strategies, and business case development, paired with confident negotiation, presentation, and communication skills.

• Innovative thinker: Proactive in identifying new opportunities, bringing creative ideas to life, and driving them through the organisation.

• Industry expertise: Deep knowledge of the wholesale market, including current trends, emerging technologies, and how the ecosystem operates.

• Relationship builder: Proven ability to establish and maintain strong relationships at senior levels, with the capability to lead and influence both directly and in virtual environments.

• Business acumen: Solid understanding of business strategy and the key drivers of organisational performance.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.