Account Manager

Job Description

Locations

Birmingham (Snowhill)
London (One Braham)

Benefits Include

On Target Bonus - 65%
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave
Our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community
Electric vehicle salary sacrifice arrangement
24/7 private virtual GP appointments for UK colleagues

Why this job matters

As an Account Manager in BT Wholesale, you'll take end-to-end ownership of a small portfolio of strategic customer accounts (typically 3–4). You'll be the voice of the customer internally, building strong relationships and leading a virtual team to deliver outcomes that grow and protect the account.

This is a high-visibility, fast-paced role where you'll manage P&L performance, risks and opportunities, and significant internal and external negotiations. You'll be confident engaging senior stakeholders and bringing people on the journey—supported by a highly collaborative, flat team structure with scope to shape how you run your accounts.

What you’ll be doing

- Own and grow a small portfolio of strategic wholesale customer accounts (typically 3–4), acting as the day-to-day lead and trusted commercial partner.
- Build strong senior stakeholder relationships across customer organisations and within BT, confidently presenting and influencing at MD and executive level when required.
- Take end-to-end accountability for account performance, including P&L ownership, identifying risks and opportunities, and driving agreed outcomes.
- Lead complex internal and external negotiations, aligning commercial and operational teams to deliver the right outcomes for the customer and BT.
- Act as the voice of the customer, translating customer needs internally and mobilising virtual teams across BT to deliver an excellent customer experience.

Experience Required

- Experience in account management within telecoms (or a closely related market), with a strong understanding of the market and products.
- Confidence working with large, strategic accounts and engaging credibly with senior stakeholders (including MD-level), both internally and externally.
- Commercial acumen, with experience owning the end-to-end account plan including P&L, risks, and growth opportunities.
- Proven negotiation skills and the ability to build and lead effective virtual teams across multiple internal stakeholders.
- Customer-first mindset with the drive and resilience to succeed in a fast-paced, high-visibility environment.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.