Support Service Nurse
Remote-first – With Office Locations
Fully flexible hours
Job Description
We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer. Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer. We welcome applications to work full time or part time, minimum 28 hours a week, please specify the hours you wish to work in your cover letter.
Key Responsibilities
MAIN RESPONSIBILITIES
- Service delivery
- Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
- Answer emails and social media queries from service users providing support and information.
- Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
- Record all contacts and cases accurately within our database so we can report on statistics and impact.
- Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
- Maintain your NMC registration.
Sharing expertise with the organisation
- Provide blood cancer expertise to the rest of the organisation.
- Plan and deliver training on blood cancer topics to other teams in the organisation.
- Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK’s strategy and mission.
- Service improvement
- Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
- Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
- Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
- Attend external events as required to represent Blood Cancer UK and promote our information and support services.
THINGS WE ALL DO
- Promote Blood Cancer UK’s vision, mission and core values.
- We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
- Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
- Be an effective ambassador for Blood Cancer UK at any activity.
- Adhere to Blood Cancer UK’s policies and procedures.
- Do any other reasonable things your manager needs you to do.
Skills, Knowledge and Expertise
- Essential health sector knowledge and experience:
- Registered NMC nurse
- Substantial recent/current experience in haemato-oncology at Band 6 or above
- Understanding of the needs of blood cancer patients and their loved ones
- Experience working with vulnerable adults needing support across different mediums
- Knowledge and understanding of the NHS and health and social care issues
- Working knowledge of data protection, confidentiality, and safeguarding policies
- Essential skills and strengths:
- Excellent written and verbal communication skills, able to communicate effectively over emails, short messages and telephone
- Good ICT literacy, including experience of handling data in a CRM system or similar
- Open-minded and creative when thinking about service improvements
- Enthusiasm for using insight and data to inform decision-making and service improvement
- Happy to work remotely and flexibly, including some evening and weekend shifts
Company benefits
Working at Blood Cancer UK
Company employees
Gender diversity (male:female:non-binary)
Office locations
Hiring Countries
United Kingdom
Awards & Achievements
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