Join BD as a Field Service Technician in Amsterdam, Netherlands, supporting innovative medical technologies like Pyxis automated dispensing cabinets. This full-time role offers a salary range of €48,500 to €74,000 EUR Annual with a primary territory covering the Netherlands and Belgium, plus occasional travel to France and Luxembourg. We are looking for a proactive professional with strong technical and customer service skills.
Requirements
Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
Fluent Dutch required; French is a plus.
Good command of technical English (reading and writing).
Experience with CRM tools such as Salesforce or SMAX is preferred.
Skills & Responsibilities
Windows and networking: Troubleshoot and maintain equipment by leveraging strong knowledge of Windows systems and network technologies to ensure optimal performance.
Customer service and communication: Provide technical support, user training, and follow up on customer requests with excellent interpersonal skills.
Autonomous scheduling: Manage daily service activities and schedules independently while ensuring necessary tools and spare parts are ready.
Documentation and compliance: Keep technical documentation up to date and strictly follow quality, safety, and regulatory processes.
Potential transition routes: People from IT support, general maintenance, or biomedical technician roles may bring relevant technical and troubleshooting skills, alongside meeting the mandatory Dutch language and technical diploma requirements.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
As a Field Service Engineer within BD Medication Management Solutions (MMS), part of the Global Customer Services (GCS) team, you will be responsible for the installation, preventive and corrective maintenance, and user training on our innovative medical technologies including Pyxis automated dispensing cabinets and infusion devices. Your work ensures high customer satisfaction and full regulatory compliance of medical devices.
You will be the primary technical point of contact for customers in your region, with occasional assignments in the Netherlands, France, and Luxembourg.
Key Responsibilities
Install, maintain, and troubleshoot medical equipment on customer sites, ensuring optimal performance and reliability.
Provide technical support and training to biomedical teams and end users.
Manage your daily schedule and service activities autonomously, ensuring you have the necessary tools, spare parts, and equipment.
Keep technical documentation up to date, accurately record service reports in customer service management systems, and meet contractual KPIs.
Identify improvement opportunities, anticipate technical issues, and follow up on customer requests until full resolution.
Strictly follow BD’s quality, safety, and regulatory processes, as well as those of partner healthcare institutions.
Primary territory: Netherlands & Belgium, with occasional support required across the West Hub (Luxembourg & France).
About You
Minimum of a technical diploma (Bac+2) in electronic engineering, electrical engineering, GEII, MSMA, or equivalent field experience.
Strong knowledge of Windows systems and network technologies (CompTIA Network+ certification is an advantage).
Languages: Dutch required. French is a plus.
Good command of technical English (reading and writing).
Experience with a CRM tool (Salesforce, SMAX) is a plus.
Excellent interpersonal skills and strong customer service orientation.
Ability to work independently and manage priorities effectively.
Proactive mindset and team spirit to collaborate efficiently with BD teams and customers.
Click on apply if this sounds like you!
BD is proud to be certified as a Top Employer 2026 in in Europe, reflecting our commitment to creating an exceptional working environment.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
NLD Amsterdam - Hoogoorddreef
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
