Join Vodafone as a Field Services Technician in Irakleio - Crete, Greece. This is a hybrid role responsible for managing on-site installation, repair, maintenance, and technical support for corporate customers in an award-winning work environment.
Requirements
At least 2 years of experience in a Technical Field Service support department.
Technical Institution degree.
Strong experience in SD-WAN design, deployment, and optimization.
CCNA Certification or similar technical training.
Very good knowledge of Greek and English (oral and written).
Good knowledge of MS Office Suite.
Skills & Responsibilities
SD-WAN and Firewall Support: Provide L1/L2/L3 technical support and deployment for SD-WAN and Firewall-as-a-Service environments.
Customer Support and Troubleshooting: Perform on-site installation, repair, and maintenance while building relationships with business customers.
Infrastructure Evaluation: Evaluate customer infrastructure to ensure the correct technical solutions are offered.
Inventory and Fleet Management: Maintain service truck inventory and keep service vehicles clean and organized.
Potential transition routes: People from Network Support Engineer or IT Helpdesk roles may bring troubleshooting and networking skills, alongside meeting technical education and certification requirements.
Job description
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
The role is responsible for taking care of all Field Services requests for Corporate Customer in various facilities. Managing on-site installation, repair, maintenance, system improvement and testing. Providing service and customer support during visits or dispatches.
Key accountabilities and decision ownership:
Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers
Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance.
Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed.
Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.
Manage and maintain the inventory in their service trucks, ordering new items when stock runs low.
Adhere to company’s given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed.
Team up with colleagues and other team members. Build relationships and trust with customers and clients
Who you are
At least 2-year experience in a Technical Field Service support department.
At least Technical Institution degree.
Experience with managing and preserving technical equipment
Critical thinker and problem-solving skills
Excellent communication skills.
Strong customer orientation attitude.
Take initiative, being alerted, have a sense of urgency.
Good knowledge of fixed products & ICT services.
Responsible for providing technical support (L1/L2/L3) for SD-WAN and Firewall-as-a-Service environments
Accustomed to using mobile tools and applications
Strong experience in SD-WAN design, deployment, and optimization across multi-site and hybrid cloud environments
Must have technical/professional qualifications:
Very good knowledge of Greek and English language (oral and written).
CCNA Certification similar technical training
Hands-on expertise with leading SD-WAN platforms
Good knowledge of MS Office Suite (MS Excel, MS Word etc.).
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day
Special employee offers and discounts
In accordance with applicable pay transparency legislation as of 1/11/2026, candidates will be informed, within a reasonable period before their first interview, of the initial remuneration for the position for which they have applied, as determined on the basis of objective and gender-neutral criteria.
#LI-Onsite #Vodafonespirit #Togetherwecan
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
