BD Parata is seeking a Field Support Engineer in Fargo, ND to provide expert technical and customer support for pharmacy automation products. This field-based role involves regional travel, customer service, hardware and software troubleshooting, and collaboration with regional and national service teams.
Requirements
High School diploma required.
3-5 years of experience in a field service role required.
Proficient knowledge of Microsoft Operating Systems and Microsoft Office applications preferred.
Knowledge of basic computer networking, ghosting and re-imaging processes preferred.
Mechanical proficiency with standard hand tools, digital multi-meters, and voltage/amperage testers preferred.
Skills & Responsibilities
Technical troubleshooting & diagnostic tools: Diagnose and resolve hardware and electrical issues using digital multi-meters, voltage/amperage testers, and standard hand tools for subsystem disassembly and reassembly.
Software & networking configuration: Support software-related issues and configure basic computer networking, routers, switches, and configuration files across multiple Microsoft Operating Systems.
Customer support & instruction: Deliver exceptional customer service, problem resolution, and expert instruction to customers on pharmacy automation operation procedures and maintenance requirements.
Documentation & collaboration: Document detailed descriptions of issues and resolutions in Salesforce Field Service Lightning while collaborating with regional and national service teams.
Potential transition routes: People from IT support, computer repair, or general electromechanical maintenance roles may bring relevant technical and diagnostic skills, alongside meeting the required field service experience.
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
BD Parata is currently seeking a Field Support Engineer in the Fargo, ND. area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Please visit the link below for more information regarding BD Parata Pharmacy Automation products.
Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.
Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes.
Collaborate optimally with regional and national service team members to identify and resolve sophisticated technical issues, occasionally assisting the Product Implementation Team with new automation installations.
Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization.
Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs.
Minimum Requirements:
High School diploma
3-5 years of experience in a field service role
Preferred Requirements:
Demonstrate proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, along with Microsoft Office applications to optimally support and solve software-related issues.
Possess extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures.
Understand ghosting and re-imaging processes to efficiently deploy, restore, and maintain computer systems across the organization.
Demonstrate strong mechanical proficiency with the ability to use standard hand tools for in-depth disassembly and reassembly of sophisticated subsystems, ensuring accurate hardware maintenance and repair.
Maintain proficiency with digital multi-meters and voltage/amperage testers to accurately diagnose and solve hardware-related issues and electrical components.
Work Environment and Physical Demands:
This position involves working in both outside and inside environmental conditions typical of pharmacy locations during service or maintenance, requiring adaptability to various workplace settings.
The role requires significant physical activity including long-term standing, frequent walking, carrying/lifting/pushing/pulling up to 50 pounds frequently and up to 100 pounds occasionally, with the ability to stand for 10-12 hour shifts on occasion.
Work involves extensive finger dexterity for picking, pinching, typing, and grasping, often with repetitive motion, as well as comprehensive physical abilities including seeing, smelling, hearing, talking, climbing, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, grasping, sitting, standing, and walking.
The position requires maneuvering through pharmacy locations with awareness of common workplace hazards, demonstrating spatial awareness and safety consciousness in a retail pharmacy environment.
Daily car travel averaging approximately four hours per day is required, with occasional shorter or longer drive times encouraged, and the possibility of occasional air travel, necessitating comfort with regular transportation demands.
At BD, we prioritize on-site collaboration because we believe it develops creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
