IT Application Support Operator

Job Description

Job Title: IT Application Support Operator

Location: Warton, Hybrid – 3 days per week on site

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: £42,850 + depending on experience

Who we are:

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space, there’s no limit to where a career at BAE Systems could take you.

Job Description:

As an IT application support operator within the ESCC (Engineering Systems Competency Centre) Support team, you will report directly into the ESCC Service Operations Lead and will operate across service transition (support to ESCC ORR creation, wider Service Design activities, adoption and roll out of wider IM&T policies, procedures and initiatives) and help deliver general application support services for bespoke BAE Applications.

On the job training will be provided.

Core duties:

• Incident and Request Management through our ITSM toolset Service Now
• Contributing to, and maintaining a support knowledge base
• Supporting Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
• Facilitating Air wide services including supporting the roll out of feature updates, supporting general patching processes
• Supporting the creation of new services as and when required
• Co-ordinating ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)

Essential Skills:

• IT or engineering background
• ITIL v4 qualification or equivalent experience
• Good written and oral communications skills with the ability to liaise with stakeholders at all levels within the business
• Working experience of Microsoft packages such as, Word, Excel and PowerPoint
• Relevant IT or engineering qualifications would be desirable

The Engineering Systems Competency Centre:

The ESCC is based within the Air sector which is based at Warton. Warton is where the Eurofighter Typhoon aircraft is designed, developed and manufactured. Also working on the next generation aircraft for delivery within the next 10 years.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 16th April 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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