IT Support Technician

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We offer

To work at Maersk is to work with the world. You’ll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you’ll gain access to world-class learning programmes to accelerate your career goals. And you’ll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring. For this and many other of our roles, we can offer the flexibility of hybrid working, alongside industry leading benefits such as pension and family health/dental insurances as standard.

About the role:

The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers (where installed), switches, printers, cabling, video conferencing equipment, wireless LAN etc.

The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence and assisting the remote support teams where required.

What you’ll be doing:

• Handling and preparing HW
• 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
• Problem and Incident Management
• Collecting and providing input for improvements
• Act as a local project coordinator for hardware\software updates\rollouts as required.
• Support for other locations as appropriate (Offices and Warehouses) within UK and Ireland.
• Overall Responsibility for the provision of IT services within the location that the post holder is located, and a small number of remote locations within UK and Ireland.
• Participate with maintenance windows that happen out of hours (we try to keep these to a minimum)
• Participate in On-call out of hours support spread across the team
• Asset management updates to service now
• Supporting the TechBar in office

To succeed in this role, we believe that you can offer:

• Advanced desktop usage / Mobile Devices /Windows 11/ Mac OS
• Apple Mac knowledge, Able to use and troubleshoot issues
• Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
• Able to do basic setup of mobile devices like iOS devices, Android devices etc.
• Good understanding of IT infrastructure components
• Basic server and network troubleshooting skills
• Knowledge of file and print services
• Knowledge of Active Directory
• Knowledge of an IT Service Management application such as Service Now
• Change and Risk Management awareness
• Knowledge on use of AV equipment (meeting rooms)
• ITIL V3 Foundation Certification

If you are ready to take on this challenge and make a tangible difference, let's connect. We're excited to see what you’ll bring to the team!

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.