Job Title: Application Support Analyst

Job Location: Samlesbury – Hybrid – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: £45,244 + DOE

Who we are

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.

Role Description

The Application Support Analyst is responsible for supporting and maintaining application integrations, with a focus on investigating incidents and resolving issues affecting connected systems. Working primarily with Microsoft SQL Server and SQL Server Integration Services (SSIS), the role monitors integration processes, validates data transfers, and investigates failures to identify root causes and implement corrective actions. The role works closely with application owners, technical teams, and third-party suppliers to resolve service issues and maintain operational knowledge. The Application Support Analyst also supports system upgrades, changes, and release activities, assisting with testing and validation to ensure integrations continue to operate effectively.

Core Duties

• Investigate and resolve incidents affecting application integrations and connected systems
• Monitor integration processes and validate the successful transfer of data between systems
• Perform root cause analysis on integration failures and implement corrective actions
• Document support procedures and collaborate with application owners, technical teams, and third-party suppliers to resolve service issues
• Support application upgrades, system changes, releases, testing, and IT Service Management activities, including incident, problem, change, and service request management

Essential skills

• Experience supporting Microsoft SQL Server databases. Querying, Updating & Transforming data with T-SQL
• Experience working within an ITSM/ITIL environment, managing incidents, service requests, root cause analysis, and change activities
• Experience producing support documentation and working effectively with business users, technical teams, and third-party suppliers
• Ability to support system changes and releases, maintain technical documentation, and work effectively with business users, technical teams, and third-party suppliers
• Experience supporting and troubleshooting Microsoft Windows Server operating systems, scheduled tasks, services, and application hosting environments
• Proven experience supporting business-critical enterprise applications, ensuring availability, reliability, and effective resolution of user and system issues

The SSCC (Support & Services Competency Centre) Team

The SSCC (Support & Services Competency Centre) Team is responsible for delivering maintenance, support and operational services that enable aircraft operations around the world. The team provides ongoing support across a diverse range of applications and systems, ensuring reliable service delivery and continuity for customers. Working closely with technical teams, customers and suppliers, the SSCC team supports the introduction of new technologies and their integration into existing IT environments. As subject matter experts, the team investigates issues, provides technical guidance, and helps optimise system performance and functionality. Through its specialist knowledge and global support capability, the team plays a key role in sustaining and enhancing critical aircraft support services.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do

We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss any further support you may need. Connect with us at baesystems.com/connect

Security Statement

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 26th November 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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