Key Account Manager (Partner Fulfils)

Company Description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

As a Key Account Manager you will be responsible for providing the highest level of account management to our largest and most significant brand partners. Reporting into the Head of Strategic Partnerships, you will oversee the ASOS Partner Fulfils Account Management team, driving revenue growth, optimizing account performance, and ensuring a seamless customer experience.

You will work collaboratively across business functions, including Product Teams, Studios, Marketing, Technology, Customer Care & Returns and with our largest external brand partners to deliver ambitious growth and best in class service.

Key responsibilities:

Business Development

• Establish and grow strong relationships with key strategic accounts, to optimise demand through the partner fulfilment channel, aligned with brand partner and ASOS commercial goals.
• Drive sales performance through weekly trading, focused on actionable insights from sales data and product trends to trade into opportunities and achieve sales targets.
• Partner with Product Teams to manage the Wholesale + Partner Fulfils model to optimise brand success, aligning on seasonal buys and prepare QBR framework to reflect on and determine future strategy.
• Oversee partner lead, marketplace only accounts, maintaining a relevant brand portfolio with local market relevance.

Performance Optimisation

• Track and report on KPI’s including sales volumes, return rates, and customer satisfaction metrics to assess account health and identify areas for improvement.
• Vendor management, prepare regular reports on account performance and adherence to marketplace policies, standards and contractual SLA’s.
• Ensure brand partners and ASOS teams follow onboarding processes to align with retail launch dates, covering accurate middleware data, samples, imagery, and marketing campaigns.

Cross Functional Collaboration

• Develop and grow network across Studios, Technology and external Middleware providers to challenge existing processes, troubleshoot issues and continuously improve speed to market.
• Work in partnership with Customer Care to engage brand partners in enhancing the end-to-end customer journey and proactively eliminating points of friction
• Facilitate the working relationship between our Brand Partners and ASOS Marketing teams to engage in Retail Media and marketing campaign opportunities.
• Collaborate with Digital and Global Trading teams on promotional calendar and on-site visibility and ranking.

Qualifications

We’d love to meet, someone with…

• Experience: Experienced in account management ideally managing large digital accounts in a Key Account selling environment, marketplace experience beneficial.
• Skills: Strong analytical abilities, proficiency in MS Office, experience with marketplace analytics tools and middleware providers.
• Communication: Excellent verbal and written communication skills, with the ability to manage relationships and collaborate across teams.
• Problem-Solving: Proven track record of identifying issues and implementing effective solutions in a fast-paced environment.
• Team: Experience in leading a team, with the ability to coach and develop, fostering open communication and collaboration to engage and achieve shared objectives

Additional Information

BeneFITS’

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits