Senior Account Manager - Partner Fulfils

Job Description

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

Job Description

As the Senior Account Manager - Partner Fulfils, you’ll be the go‑to for our biggest brand partners, leading the ASOS Partner Fulfils Account Management team to drive revenue, optimise performance, and deliver a seamless customer experience. Reporting into the Head of Partner Fulfils, you’ll turn insights into action, keep trading sharp, and make sure Partner Fulfils shows up brilliantly for our customers.

You’ll work hand‑in‑hand with Product, Studios, Marketing, Technology, Customer Care & Accounts and, of course, our brand partners, to deliver ambitious growth and best‑in‑class service across the Partner Fulfils channel.

The Details

• Build and grow relationships with strategic accounts to maximise demand through Partner Fulfils, aligned to ASOS and brand partner commercial goals.
• Own sales performance to hit weekly, monthly and quarterly targets, using actionable insights (sales data, customer behaviour, product trends) to inform trading decisions.
• Monitor partner performance against agreed KPIs, spot risks/opportunities early, and shape joint business plans that improve sales outcomes and customer experience.
• Partner with ASOS Product Teams to manage the Wholesale + Partner Fulfils model, align seasonal buys and run QBRs that set future strategy.
• Oversee partner‑led, marketplace‑only accounts; curate a relevant brand portfolio with strong local market resonance.
• Track and report on KPIs (e.g. sales volumes, return rates, CSAT) to assess account health and prioritise improvements.
• Lead vendor management and produce regular reports on performance and adherence to marketplace policies, standards and contractual SLAs, aligned to the ASOS scorecard.
• Ensure partners and ASOS teams follow onboarding processes to hit retail launch dates — from accurate middleware data to samples, imagery and marketing.
• Build a strong network across Studios, Tech and middleware providers; challenge ways of working, troubleshoot quickly and continuously improve speed‑to‑market.
• Partner with Customer Care to engage brand partners in enhancing the end‑to‑end customer journey and proactively remove friction points.
• Support our culture by championing Diversity, Equity & Inclusion strategies.

Our in‑person rhythm: We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision‑making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

About You

You’re a commercially savvy relationship‑builder with marketplace/partner‑fulfilment experience and a track record of delivering growth. You’ll also bring:

• Proven success managing key strategic accounts and hitting revenue targets in marketplace or Partner Fulfils environments.
• Strength in data‑driven trading - confident building scorecards, reading the story in the numbers, and turning insight into actions.
• Experience aligning joint business plans, running QBRs and influencing senior stakeholders internally and externally.
• Knowledge of Wholesale + Partner Fulfils models, including seasonal buy alignment and launch readiness.
• Vendor management know‑how with marketplace policies, standards and SLAs.
• Leadership that coaches and inspires Account Managers, builds clarity, and raises the performance bar.
• Systems confidence and the ability to train others on process or workflow updates.

Additional Information

What’s in it for you?

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role