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Working at ASOS

  • Company employees
    3,000
  • Gender diversity (m:f)
    35:65

Hiring in

  • Germany
  • United Kingdom
  • Poland

Office locations

Join ASOS as an Account Manager (Partner Fulfilment) in London on a hybrid basis (at least 3 days a week in the office). In this commercially focused role, you will manage a portfolio of Partner Brands, drive trading performance, and collaborate with cross-functional teams to expand product choice and deliver exceptional customer experiences.

Requirements

  • Experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace, Wholesale, or a similar commercially focused role.
  • Strong commercial acumen and ability to interpret data into actionable insights.
  • Experience managing stakeholder relationships and influencing internal and external partners.
  • Proficiency in Excel, reporting tools, and performance dashboards.
  • No specific degree or minimum years of experience stated.

Skills & Responsibilities

  • Commercial acumen: Interpret data and metrics such as sales, stock availability, and conversion to drive sustainable sales growth and identify commercial opportunities.
  • Relationship management: Build strategic partnerships, lead business reviews, and act as a trusted advisor for Partner Brands.
  • Cross-functional collaboration: Work with Buying, Merchandising, Commercial Operations, Trade, and Product teams to resolve issues and execute seasonal plans.
  • Assortment optimization: Analyze performance to help partners improve productivity, availability, size depth, and customer choice.
  • Potential transition routes: People from Buying, Merchandising, or Wholesale roles may bring commercial analysis and stakeholder management skills, alongside meeting the requirement for fast-paced retail experience.

Job description

Company Description

We're ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process

Job Description

As an Account Manager within the ASOS Partner Fulfilment Programme, you'll manage a portfolio of Partner Brands and take ownership of their commercial success on ASOS. Partner Fulfilment enables brands to sell inventory directly to ASOS customers, helping us expand product choice, improve availability and deliver a best-in-class customer experience.

Working closely with Partner Brands and cross-functional teams across Buying, Merchandising, Trade, Commercial Operations and Product, you'll own the day-to-day partner relationship, driving trading performance and sustainable growth, identifying commercial opportunities and ensuring partners maximise the opportunities available through the ASOS platform.

The Details

  • Build and manage strong, strategic relationships with Partner Brands, acting as the key point of contact and trusted advisor for your portfolio.
  • Drive sustainable sales growth through effective account planning, trading analysis and the identification of commercial opportunities.
  • Lead regular business reviews with partners, using performance data and insights to influence decision-making and align on growth plans.
  • Monitor and analyse key trading metrics including sales, stock availability, customer demand, conversion and returns performance, taking proactive action to improve results.
  • Work with partners to optimise their assortment, identifying opportunities to improve productivity, availability, size depth and customer choice.
  • Use reporting, dashboards and data insights to identify trends, risks and opportunities, translating findings into actionable recommendations.
  • Support partners in delivering high-quality product presentation, ensuring imagery, copy, attributes and the overall site experience meet ASOS standards.
  • Collaborate with internal stakeholders across Buying, Merchandising, Commercial Operations, Trade and Product to resolve issues and unlock growth opportunities.
  • Drive the successful execution of seasonal plans, peak trading activity, promotional events and key commercial initiatives.
Apply now
ASOS

Account Manager (Partner Fulfilment)

London
Hybrid
Competitive salary + Fixed Annual Payment
Support onboarding and expansion activity for new and existing partners, ensuring a seamless experience throughout their lifecycle on the programme.
  • Champion partner feedback internally, helping shape processes, tools and propositions that improve the overall Partner Fulfilment experience, while owning accurate account plans, performance reporting and commercial forecasts for your portfolio.
  • Support our culture by championing Diversity, Equity & Inclusion strategies.
  • We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

    Qualifications

    About You

    We're looking for someone who is commercially minded, relationship-focused and passionate about delivering growth through strategic partnerships.

    You'll likely have experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace, Wholesale or a similar commercially focused role, and you'll be comfortable managing multiple stakeholders in a fast-paced environment.

    You'll also be able to demonstrate:

    • Strong commercial acumen, with the ability to interpret data and turn insights into actions that drive performance.
    • Experience managing stakeholder relationships and influencing both internal and external partners.
    • Excellent communication and presentation skills, with confidence leading partner meetings and business reviews.
    • A proactive, solutions-focused mindset, with the ability to identify opportunities and remove barriers to growth.
    • Strong organisational skills and the ability to manage multiple priorities effectively.
    • Confidence using Excel, reporting tools and performance dashboards to support decision-making.
    • An understanding of ecommerce, digital retail, marketplaces or fashion would be advantageous.
    • A passion for delivering exceptional customer and partner experiences.

    Why Join Us?

    This is an opportunity to play a key role within one of ASOS's most important growth channels. You'll work with some of the world's leading fashion brands, shape strategic partnerships and directly influence the growth and success of the Partner Fulfilment programme.

    Through a combination of relationship management, commercial strategy and data-driven decision-making, you'll help partners unlock their potential while contributing to ASOS's broader growth ambitions.

    Additional Information

    BeneFITS’

    • Employee discount (hello ASOS discount!)
    • Employee sample sales
    • 25 days paid annual leave + an extra celebration day for a special moment
    • Private medical care scheme
    • Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
    • Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

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